8.5
Spot Score
Calabrio One Reviews in June 2026: User Ratings, Pros & Cons
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Calabrio One Reviews & Ratings
Spotsaas Editor’s POV
Calabrio ONE has truly transformed businesses with its powerful suite of features. Users have reported significant increases in ROI, streamlined scheduling processes, and enhanced decision-making capabilities. The software's ability to provide insightful data, easy accessibility, and efficient scheduling tools stands out as key strengths. While some users have ...Read more
Calabrio One pros and cons
**Automation**: Empowers better business decisions, enhances ROI, and improves employee engagement.
**User-Friendly**: Easy to use, simplifies scheduling, provides real-time updates, and helpful notifications.
**Data Utilization**: Facilitates recordings, transcriptions, analytics, and trend identification in calls.
**Customizability**: Tailors to workforce planning, forecasting, shift changes, and call volume analysis.
**Learning Curve**: Steep for new users, especially when accessing advanced features or customizations.
**Complexity**: Some areas, like reporting and data presentation, may lack customization options and may be time-consuming.
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Showing 111-120 out of 163
AU
Anonymous User
10/28/20
"easy to use"
What do you like best about Calabrio ONE? it's easy to use. Nurses are not generally tech savvy, but my team has really excelled at using this product. What do you dislike about Calabrio ONE? I really don't have anything to compare it with apples to apples as this is the only product we've used, but compared to other programs, this one is easy to navigate and they have really great, responsive support. What problems is Calabrio ONE solving and how is that benefiting you? It's been huge to ...
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AU
Anonymous User
10/28/20
"Calabrio in the BPO"
What do you like best about Calabrio ONE? It is an all in one tool; WFM, Recording, QM, and Analytics. It has a simple and customizable user interface for the agents. What do you dislike about Calabrio ONE? The back end reporting and reporting build options are not in a simple user interface and require more of a 'programmer's logic' to assemble and build. What problems is Calabrio ONE solving and how is that benefiting you? Silences and Dead Air on calls are easy to identify and coach to, ...
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NH
Nick H
10/28/20
"Calabrio WFM"
What do you like best about Calabrio ONE? The help and knowledge from the Calabrio Consultants is second to none. What do you dislike about Calabrio ONE? Lack of granular permission and scope settings limits how customized we can make agent experience in the UI. What problems is Calabrio ONE solving and how is that benefiting you? We are gaining insight into staffing requirements and long term capacity planning.
EG
Elizabeth G
10/28/20
"Quality made easier"
What do you like best about Calabrio ONE? I love the resources available to track business needs. The information we are able to export brings a light into our company needs with our customers. What do you dislike about Calabrio ONE? Getting the right information for certain reports can be a struggle as reports can be hidden under sub-categories. What problems is Calabrio ONE solving and how is that benefiting you? The ability to target known issues with our AHT and call types is easy to ...
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AU
Anonymous User
10/28/20
"Support and Innovation"
What do you like best about Calabrio ONE? Tremendous amount of support from Calabrio leaders to ensure that the product that you are using is optimized for your business. Team is collaborative and interested in ensuring a smooth transition. Innovative staff that is moving towards creating a more comprehensive suite for all. QM and analytics are exceptional and more importantly there is an ease of use with the product. Interested to see what Next Gen has in store for us all. What do you ...
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RV
Russell V
10/28/20
"Great Analytics Suite"
What do you like best about Calabrio ONE? I absolutely like simultaneous view ability - slide through the transcript and at any point see what was on the agent desktop. This is a great functionality. What do you dislike about Calabrio ONE? Sentiment doesn't have "Acoustic" properties yet - speech, pitch, tone, volume, etc. Right now it just uses contextual / words. What problems is Calabrio ONE solving and how is that benefiting you? Voice of the customer AND Agent training. For example - ...
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AU
Anonymous User
10/27/20
"Easy to Use"
What do you like best about Calabrio ONE? I like how the QM portion is easy to use. What do you dislike about Calabrio ONE? Creating an Evaluation Form isnt as easy. It seems a bit finicky. What problems is Calabrio ONE solving and how is that benefiting you? The major benefit is the increase in customer service after training based on the Evaluation Scores.
JK
John K
10/27/20
"Calabrio is helping us focus better on the customer and services."
What do you like best about Calabrio ONE? We make use of QA/WFM/Analytics to help us manage the business of the Service Desk. These tools are invaluable to help us know where we have been, where we are and where we should be going. The more we use the tools we have with calabrio the more efficient we become. What do you dislike about Calabrio ONE? The analysts sometimes find it difficult to find their own data and reviews. What problems is Calabrio ONE solving and how is that benefiting ...
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AU
Anonymous User
10/27/20
"Calabrio sdfsdfsdfsdfsd"
What do you like best about Calabrio ONE? Reporting capabilities and call control featuresfsdfsdfsfdfsdfsdfsdfsddddddddddd What do you dislike about Calabrio ONE? As of now there are no dislikes as all features are excellent Recommendations to others considering Calabrio ONE: My recommendation is to adopt this product for call center purpose as it is very flexible in terms of integration and support all major features with excellent technical support assistance What problems is Calabrio ONE ...
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JH
Jimmy H
10/27/20
"Great pre-sales and implementation teams!"
What do you like best about Calabrio ONE? The company is very easy to work with and your success is the primary goal. What do you dislike about Calabrio ONE? I have not found anything that we dislike at this point. What problems is Calabrio ONE solving and how is that benefiting you? We have some complicated reporting needs and CAR is extremely flexible and allowed to report on all the datasets we need.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].