Calabrio One Reviews in June 2026: User Ratings, Pros & Cons

"Always evolving to better meet their clients needs"

What do you like best about Calabrio ONE? They continually look for improvements. To find improvements, they engage their clients for input. What do you dislike about Calabrio ONE? Dislike? I can't think of something i would classify as "dislike" What problems is Calabrio ONE solving and how is that benefiting you? We are better able to forecast staffing needs, we are able to offer our agents more visibility into their performance, more flexibility with their schedules, reduce the time it ...

"Love Calabrio One"

What do you like best about Calabrio ONE? I love the forecasting we get with Calabrio. I know exactly how many agents I am over or short for any given day. What do you dislike about Calabrio ONE? You need high powered internet to use all the resources that Calabrio has. It can cause some issues with agents that do not have high speed internet. What problems is Calabrio ONE solving and how is that benefiting you? We are now virtually training our staff from home while using agent monitoring. ...

"Calabrio improves service!"

What do you like best about Calabrio ONE? WFM software allowed more flexibility to agents, and reduced FTE costs. Going from Excel to WFM software saved analyst time on just 'scheduling' and allowed more time for actual analysis of call data & staffing. This was especially helpful during the onset of the pandemic & transitioning to nearly 100% remote workforce. It allowed us to to quickly make adjustments & be nimble to meet both employee & client needs. Calabrio was also helpful in rolling ...

"Self-intuitive WFM tool accompanied by a superior client support."

What do you like best about Calabrio ONE? Relevant functionality and industry leader in QM and WFM offerings. What do you dislike about Calabrio ONE? No downsides as they continue to improve and add products and services seamlessly through their Cloud Platform. What problems is Calabrio ONE solving and how is that benefiting you? WFM, QM and Reporting. Increased RTA, forecasting and internal quality improvements.

"TeleOpti covers all the basics"

What do you like best about Calabrio ONE? There is a good variety of WFM features such as self scheduling, preferences, etc. built into the tool which allows us to provide these services to our call center. What do you dislike about Calabrio ONE? Many of these features lack restriction settings, meaning that it can be difficult to apply them to every site since you might struggle to work around their requirements. What problems is Calabrio ONE solving and how is that benefiting ...

"Business Decisions Made Easy with Calabrio"

What do you like best about Calabrio ONE? I love how easy the product is to use and to teach. The virtual queues help us to group our queues in creative ways based on specialized calls, skill sets and back office tasks. What do you dislike about Calabrio ONE? I would love more flexibility and options around the strategic forecasting such as being able to add in Average Speed of Answer as one of the factors in forecasting. What problems is Calabrio ONE solving and how is that benefiting ...

"Calabrio ONE"

What do you like best about Calabrio ONE? Technical expertise, customer service, and their ticketing system. What do you dislike about Calabrio ONE? As we speak, I have yet to encounter a bad experience. What problems is Calabrio ONE solving and how is that benefiting you? Member-facing experience.

"SEFCU Review"

What do you like best about Calabrio ONE? Scheduling is much easier than it has been in the past -- Initial set up has been a big lift, but once a service queue is set up and shifts are loaded, it has become a lot smoother. Also being able to delegate minor schedule adjustments to managers has been a huge help. I think we will have more detailed data as we move on, but so far everything has been great. What do you dislike about Calabrio ONE? The main down side for us is utilization for our ...

"Review"

What do you like best about Calabrio ONE? The ability to forecast more efficiently. What do you dislike about Calabrio ONE? Having to use other platforms in conjunction. What problems is Calabrio ONE solving and how is that benefiting you? Scheduling of meetings/trainings/etc.

"Great Business Partner"

What do you like best about Calabrio ONE? We have been working with Calabrio for over 7 years, they are truly customer focused and seek feedback from their customers to help improve the services they offer. What do you dislike about Calabrio ONE? There are some really cool enhancements coming, I wish we had them today. What problems is Calabrio ONE solving and how is that benefiting you? We have improved our agent adherence through the use of analytics and presentation of agent performance ...