8.5
Spot Score
Calabrio One Reviews in June 2026: User Ratings, Pros & Cons
Streamline your call center operations with Calabrio One.
Add to compare
Calabrio One offers custom pricing plan
Calabrio One Reviews & Ratings
Spotsaas Editor’s POV
Calabrio ONE has truly transformed businesses with its powerful suite of features. Users have reported significant increases in ROI, streamlined scheduling processes, and enhanced decision-making capabilities. The software's ability to provide insightful data, easy accessibility, and efficient scheduling tools stands out as key strengths. While some users have ...Read more
Calabrio One pros and cons
**Automation**: Empowers better business decisions, enhances ROI, and improves employee engagement.
**User-Friendly**: Easy to use, simplifies scheduling, provides real-time updates, and helpful notifications.
**Data Utilization**: Facilitates recordings, transcriptions, analytics, and trend identification in calls.
**Customizability**: Tailors to workforce planning, forecasting, shift changes, and call volume analysis.
**Learning Curve**: Steep for new users, especially when accessing advanced features or customizations.
**Complexity**: Some areas, like reporting and data presentation, may lack customization options and may be time-consuming.
Filter results
Sort by :
Showing 91-100 out of 163
AU
Anonymous User
05/27/21
"Calabrio has amazing employees and great customer service!"
What do you like best about Calabrio ONE? Every since I started using Calabrio over 17 months ago. My system was a complete mess! Calabrio's innovation team came to Cummins and they evaluated the way we were utilizing the Workforce Management tool. After completing this task I am now able to continually hit over 90% Forecast Accuracy. I am so excited to get our new version up and running as I know the analytics will bring a lot of value to our team. What do you dislike about Calabrio ...
Read more
AU
Anonymous User
05/25/21
"G2 is helpful!"
What do you like best about Calabrio ONE? Calabrio provides tools for businesses to make it more efficient. What do you dislike about Calabrio ONE? The downside of Calabrio One is The lack of instructions. What problems is Calabrio ONE solving and how is that benefiting you? How to work with more people
AU
Anonymous User
05/25/21
"Exceptional Product and Support for the Price"
What do you like best about Calabrio ONE? I greatly enjoy the product as a whole, it is everything my organization needs. The support and community behind the product is top of the line as well. What do you dislike about Calabrio ONE? Absolutely nothing. I have not found one feature I did not like. Recommendations to others considering Calabrio ONE: Make sure you work with the technicians so that it is setup exactly how you want it. Also, join the community and keep up with the discussions ...
Read more
SK
Sachin K
05/25/21
"Calabrio 11 version is quite user friendly and easy to use."
What do you like best about Calabrio ONE? While I have been using calabrio 11 version then I observed it has multiple features where we need not to use utilities to accommodate requests such as contact delete utility and post install utilities as these features have been included into web interface in version 11 . These features were added in version 9. What do you dislike about Calabrio ONE? Calabrio support services should be improved specially during apac and emea hours though we usually ...
Read more
AU
Anonymous User
04/22/21
"Need some advanced features"
What do you like best about Calabrio ONE? Reporting tool is good. Some details report can be pulled What do you dislike about Calabrio ONE? Lot of mnnual work. Non phone work-load features are not advanced What problems is Calabrio ONE solving and how is that benefiting you? Scheduling, Workforce management, Adherence
HF
Heith F
04/22/21
"Maximizing staffing efficiency, personal growth and customer satisfaction"
What do you like best about Calabrio ONE? The vast potential within the analytics to measure customer satisfaction and provide insight to associates for development. What do you dislike about Calabrio ONE? I've been disappointed to this point with the progress on the analytics front. What problems is Calabrio ONE solving and how is that benefiting you? We utilize Workforce Management to serve our customers as best we can. We know there is much more we can do with the amount of information ...
Read more
AU
Anonymous User
04/22/21
"Calario One worked as advertised"
What do you like best about Calabrio ONE? Accessing Recordings is simple and intuitive. The search function is robust. Live Call Monitoring is very effective. What do you dislike about Calabrio ONE? The Tie in to our Avaya system is confusion as far as DMCC and TSAPI license requirements for Calabrio to be able to record our Call Center Agents. Recommendations to others considering Calabrio ONE: Triple Check your Phone System requirments, especially if you have Avaya Communication Manager ...
Read more
AU
Anonymous User
02/24/21
"Good, but could be better"
What do you like best about Calabrio ONE? Optimising tool in Scheduling makes changing schedules really simple if there has been any changes and saves a lot of time in the long run What do you dislike about Calabrio ONE? Lots to configure initially so it works as we have needed it to so becomes very manual at the start. What problems is Calabrio ONE solving and how is that benefiting you? Time is a huge thing and a massive benefit is being able to use the visuals to present to Operation ...
Read more
AU
Anonymous User
02/12/21
"The brighter future on Calabrio"
What do you like best about Calabrio ONE? The way a whole world of data is available on the same platform, making it easy to track, improve and develop new strategies to hit our targets every time. What do you dislike about Calabrio ONE? Having a lot of data means we have to train ourselves on how to “look” in the right direction to get results however all good things can’t be perfect. What problems is Calabrio ONE solving and how is that benefiting you? Tracking customer experience a being ...
Read more
TH
Takisha H
02/05/21
"Calabrio Community"
What do you like best about Calabrio ONE? I like that there is accessibility to a variety of resources. Not only can you get assistance from the Calabrio team, but you can also get insights from fellow customers and the blog is very useful as well. What do you dislike about Calabrio ONE? There are some features for which I would like to see more automation. However, the Calabrio team is resourceful when it comes to doing things differently and try to assist within the scope of the product. ...
Read more
Free vendor scorecard
Evaluate Calabrio One objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Calabrio One against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].