Busuu Reviews in June 2026: User Ratings, Pros & Cons

The Busuu app gives me a chance of…

The Busuu app gives me a chance of learning different languages in an enjoyable environment.

Won't refund unwanted auto renewal

Won't refund unwanted auto renewal. Tried contacting the Busuu team about a refund and was told "However, in line with our Terms and Conditions, I am afraid that you are not eligible for a refund."

Great product

The Busuu product has been a big part of my journey to becoming bilingual. It’s very easy to use and the lessons progress at a comfortable and challenging pace. And the help desk has been very responsive which is a huge bonus.

Kindness and Solvation!

First of all, thank you for being so kind! Also, I was satisfied with the counselor because he/she solved the problem I was experiencing. Thus I have confidence that I will be able to solve problems through e-mail in the future. Thank you again!

Great app for learning

Great app for learning, their setup makes it easy to learn plus they’re focused on you, not the revenue (as you will find with Duolingo). Also their team is very helpful, I requested the feature to login on desktop using Apple ID, they added it and even let me know a few months after the request was made, great to know they improve the app based on feedback and will let you know to enjoy it.

The response was quick

The response was quick. Thanks for the information, I was able to fix the problem that I was having.

Tried to cancel during the get 7 day…

Tried to cancel during the get 7 day trial- cannot easily see how to do that and premium taken out all emails requesting a refund and cancellation bounce back domain not known even if you reply to an email generated by them. NOT IMPRESSED subsequently refunded by the very helpful support team at Busuu.

Tried to cancel during the get 7 day…

Tried to cancel during the get 7 day trial- cannot easily see how to do that and premium taken out all emails requesting a refund and cancellation bounce back domain not known even if you reply to an email generated by them. NOT IMPRESSED subsequently refunded by the very helpful support team at Busuu.

I received immediate support from Busuu…

I received immediate support from Busuu team. The issue was resolved.

I received prompt feedback to my…

I received prompt feedback to my inquiry and a realistic expectation of when the problem that I was having would be resolved. And then, the problem was fixed within the expected timeframe.