brightwheel Reviews in May 2025: User Ratings, Pros & Cons

Long time customer!

What do you like best? We love the ability to communicate with parents, insert learning activities and photos and I have multiple centers and can see all 3! What do you dislike? Lesson plan feature is difficult to use. What problems are you solving with the product? What benefits have you realized? Payments, daily sheets, parent communication! Such an awesome product!

Best Child Care Management Program

What do you like best? We love that the app let's us communicate and give parents feedback in a timely manner! They are able to see what their children are doing in real time! What do you dislike? I wish that we could do more items through the computer then just on the app. I know that Brightwheel is slowly working on this. Recommendations to others considering the product: Use the support staff! They are great at what they do! There is no reason not to play around with the ...

We love Brightwheel!

What do you like best? Messaging to parents and multimedia capabilities What do you dislike? As an administrator, I would like to be able to access photos from a computer with greater ease.We use these photos for our newsletters. Right now it is very difficult to look at multimedia. You have to go into each childs account individually. What problems are you solving with the product? What benefits have you realized? We are only using Brightwheel as a daily log and for ...

User friendly and GREAT customer service

What do you like best? Brightwheel keeps everything in one place for all of our students. Customer support is always so easy to get a hold of and quick with an answer. They're always improving the software and listening to customer feedback. What do you dislike? We have multiple centers so it would be beneficial to be able to use the same logins for staff as they sometimes float from center to center. Same with the children, some attend two of our centers depending on availability. ...

Amazing App for Childcare!

What do you like best? The communication is far more easy by using brightwheel. Parents have one place to see what is going on with their child(ren) throughout the day. I used to use paper and had to write down everything that each kiddo did during the day, this gets rid of paper, saves the environment, and gives parents every bit of information that they need to know throughout the day. What do you dislike? So far there is nothing that I dislike. It makes life so much more easy. ...

Brightwheel has helped our business grow!

What do you like best? We love all the features of brightwheel! It helps us operate our child care center much more efficiently! What do you dislike? The only suggestion for improvement is that I wish parents had the option to private message an admin. What problems are you solving with the product? What benefits have you realized? Brightwheel helps us stay on top of taking tuition payments on time!

Great Tool for Teachers, Families and Admin

What do you like best? Lots of great ways to communicate with families, tuition payments are a breeze, documenting children's progress using DRDP is simple. BW code writers are open to new ideas, listen to customers and will make and improve their program based on direct feedback. What do you dislike? The billing records could be improved. Better reports regarding past due, payments and future payments. Recommendations to others considering the product: do it! What ...

Parents love it!

What do you like best? I love that the communication between caregivers and parents has improved greatly since using Brightwheel. What do you dislike? Navigating the lesson plan section is a little more time consuming that I would like. What problems are you solving with the product? What benefits have you realized? Communication with parents and the expense of not using so much paper for reports is awesome.

Best childcare program by far!

What do you like best? Brightwheel is very easy to use for staff and parents. Child check in and/or check out is very quick. We've saved a lot of time at our program by using brightwheel. What do you dislike? Billing could use some improvements. It would be very helpful if parents could pay on the app. It would also be nice for parents to see their total balance due and whether they have a credit. What problems are you solving with the product? What benefits have you realized? ...

Love Brightwheel!

What do you like best? It is user friendly for teachers and parents! What do you dislike? Switching kids from one room to another should be easier than signing them out of one room and then back in to another. What problems are you solving with the product? What benefits have you realized? Name to face attendance, ratio tracking, parent communication!