brightwheel Reviews in August 2026: User Ratings, Pros & Cons

Great for check-ins/outs

What do you like best? The primary function I used was for students to check in to class. Even though this is for pre-schools/day cares, I used it in my 12th grade classroom because I have flexible seating and not a seating chart. What do you dislike? Nothing - I think it's a great product! What problems are you solving with the product? What benefits have you realized? I don't use the business functions.

We love Brightwheel!

What do you like best? As a Director, I appreciate that my parents and teachers can communicate without having to go through the Front Office. What do you dislike? I wish i has the ability to share a photo with all of the parents at one time, the way I can send a message. Recommendations to others considering the product: Do your research. There are other companies that are not preschool specific. Brightwheel services our needs very well. What problems are you solving ...

An all encompassing app for child care providers

What do you like best? The ease to communicate with parents and the staff integration with clocking in and out as a way to track hours for payroll. What do you dislike? Billing. I feel like there could be some major upgrades to the way we bill parents, it has been very time consuming compared to other programs. I’d also like there to be a way staff can’t clock in on their phones before their shift, and a reminder for them to clock in and out. Recommendations to others ...

Brightwheel is amazing

What do you like best? I like the instant contact with families. It is easy to customize for each parent what they want to see. Parents really enjoy the pictures and videos! What do you dislike? The only thing I dislike is that parents cannot pay ahead for Care beyond the invoice given. Recommendations to others considering the product: Play with it! What problems are you solving with the product? What benefits have you realized? Brightwheel has streamlined our ...

Brightwheel is pretty seamless

What do you like best? I like the ease of navigation throughout the site. As an administrator working the back end is very detailed and easy to understand. What do you dislike? I wish Brightwheel had the capability to receive converted documents from other software systems to correlate data. What problems are you solving with the product? What benefits have you realized? Brightwheel has helped the teachers become more accountable and recognize the significance of data ...

Great concept, lacking some key features

What do you like best? I like that brightwheel can message parents so quickly and has a database of all of the students parent info. It's easy to see the roster and the students that are checked in. I like being able to call parents from the app, and the variation of messages to be sent (emergency, incident, etc). What do you dislike? I wish there was a better way of communicating to the administrator about check ins/outs of students as well as a way for staff to communicate with ...

Love Brightwheel

What do you like best? Our favorite thing about Brightwheel is the drastic increase in daily communication with parents! It is a great communication tool. What do you dislike? Nothing really to dislike. There is a little break in period as everyone gets used to using the program. Recommendations to others considering the product: We have found it to be a wonderful tool and worth the investment. What problems are you solving with the product? What benefits have you ...

Makes my job so much easier

What do you like best? I appreciate the simplicity of the app and ease to use. The ability to communicate easily with parents regarding anything is great. Even tracking immunizations just became that much easier! What do you dislike? I am still waiting for the upgrade to be able to group message parents without having to select a specific classroom. We should also be able to send pictures via group message. Also, I'd like to be able to set up alerts when something is overdue. ...

Parents Love It!

What do you like best? Ease of it all. It has the potential to save time on paperwork for the teachers and the director when using all the features. User friendly, even some of the less tech savvy teachers enjoy it. Parents love it! Less papers for them to remember to grab and share. Info sent to whoever the parents want to have access. What do you dislike? Occasionally freezes, but very rarely and when it has the Brightwheel team fixes it fast. What problems are you solving ...

Great communication tool

What do you like best? Easy of use for teachers and parents, billing is easy to manage What do you dislike? There is no ability to send a report at the end of the day only, all posts are live time What problems are you solving with the product? What benefits have you realized? Billing issues, communication issues and parent anxiety are relived