Brightpearl Reviews in June 2025: User Ratings, Pros & Cons

"Ideal Platform for Omnichannel Retailers"

What do you like best? We use it to manage our sales (orders and fulfillment), purchasing, inventory, product catalog and demand forecasting. Customer support is world class. Every month brings new features as well as updates and improvements to existing functions. What do you dislike? Does not integrate with QuickBooks accounting software. What problems are you solving with the product? What benefits have you realized? The automation module enabled us to reduce "busy work" and deploy our ...

Brightpearl is developer-friendly

I am an IT Manager for a mid-sized retail company that primarily sells B2C. We have a great team of IT resources in-house, and that allows us to be flexible and nimble when putting together solutions for our enterprise.Brightpearl has been an excellent partner in helping us to develop. They have a friendly and efficient support staff, and they have enabled us to do many projects that take advantage of the excellent API.I highly recommend this software for small to mid-sized companies that ...

I'm writing this review almost a month…

I'm writing this review almost a month after switching over to Brightpearl, so still quite early on our journey.We went into this change project with open eyes and a pragmatic attitude. Our business follows traditional retail, eCommerce processes and we wanted to move away from bespoke integrations and complex workarounds towards the elusive off the shelf system.Our expectations around functionality have been met and in many cases exceeded. Inevitably there have been compromises, even the ...

Great Omnichannel Software

We've been with Brightpearl for 5 years now and have been extremely happy. It integrates nicely with basically all software that we need it to so we can list products on various different channels with synced inventory & prices. Along with that we use Brightpearl as our central hub for everything, including sales, purchasing, accounting, and reporting. Very good software overall and very good support as well.

User since 2015 - Excellent Service

With so many ERP platforms, the provider builds a product and completely neglects the service element, with every question you ask their support pointing you to their help section (when most of the time the true answer is more complex than a bare-bones help guide can handle). I'm happy to say that Brightpearl are different. They really take their time to look at your business individually and solve the specific problems you face. Their great support team respond quickly, know the software ...

Brightpearl, our best friend and partner.

Brightpearl has been and still is a wonderful partner to do business with. They are quick to respond to questions or concerns about their system. They have an amazing support team that listens to their customers. Brightpearl provides solutions that help businesses rather than burden them with workarounds.There was a learning curve to adjust to their system, but as our business looks to grow and scale, we quickly found Brightpearl to be the most open and small business friendly than the ...

When launching a our business in a new…

When launching our business in a new country market, we knew needed software that would let us manage all of our business functions and give us a full and realtime view view of the business. Brightpearl does all of that and more! From customer service and order fulfillment to inventory management and accounting, Brightpearl makes it easy for us to manage operations, so that we can focus on growing the business. The Automation features have been a huge help in further reducing administration ...

We have been using Brightpearl for 4 years

We have been using Brightpearl for several years now and the platform works very well for our nonprofit bookstore retail operation. We operate a brick and mortar bookstore, e-commerce retail website, and our publishing operations utilizing Brightpearl as our main database/platform for product/sales/customer/vendor management. I hope to see Brightpearl continue to grow and add value to their offerings via new apps and improvements, but overall we are very satisfied with the platform's ...

We have been using Brightpearl for over…

We have been using Brightpearl for over three years and they continue to impress with excellent customer support and ongoing development with new features and improvements being constantly added.

Time Saver for Ecommerce

We have been using Brightpearl for 4 months. First off, I want to say our team is happy with the software. We spent months evaluating different software before making the change. The Brightpearl team was very informative with demos and answering our specific questions. This helped us make the decision to go with them. The onboarding process was very in depth and it tailored Brightpearl to our business processes. Our onboarding specialist, John, spent weeks getting to know our business, ...