Brightpearl Reviews in June 2025: User Ratings, Pros & Cons

Brightpearl has been invaluable in…

Brightpearl has been invaluable in helping us grow. It has taught us the value of good software systems and how they can enable you to focus on the parts of your business that need your efforts as opposed to the fundamentals that should just work! Having a 'central command' for all of your data - products, customers, financials and channels is essential in this omni-channel e-commerce world and Brightpearl sits at the heart of this for us.

Great inventory management software!

We are writing this review after renewing our contract for another year with Brightpearl and we are now in our 6th year with them. We are a small company and have found the software invaluable. The customer service team are always on hand to help, not just a chat feature but a team that answer calls and communicate intelligently to queries and do their best to solve any problems.

Brightpearl has been an enormous help…

Brightpearl has been an enormous help to our business. We've been on the platform for a number of years and the new releases/products like Analytics and Demand Planner have been huge. We really liked the Dashboard release too. If BP can continue to develop it really will be the one stop shop for ecommerce platforms. The support and account management teams are the best we've ever seen too. Cannot recommend them enough.

Had potential, but lacks customer values and integrity

Had potential following recommendation's, but they blew it on a zoom call. Overheard a pre-meeting and them saying "Tell'em it is £25k or they can [foxtrot oscar]" - edited for the purposes of this post". Trust and Integrity questionable. Massive shame as rather support British companies, but with these values... internationals are almost always likely to win.

We moved some years ago from Sage

We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move.We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs.Additionally the relationship manager and technical ...

Great tool for a small-mid sized fast growing omni-channel consumer goods business.

We now have a product that solves our needs. It is simple to use, yet complex, so that we can grow a lot within it. It was quick to implement, allowing us to benefit from the elevated toolbox immediately. We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success.The team at BP immediately captured the essence of the challenge we presented to them with our previous ...

BrightPearl software unstable with outages, poor cx

•BrightPearl software is okay and can get the job done (star 3)•WMS software is underdeveloped, with lots of bugs and glitches. System crashes often and can be seen here status.brightpearl. /history causing downtime for business, inefficiencies, errors in fulfillment (Star NIL)•Infrastructure and architect design would advise digging further into the APIs configure (and ask them about data security breach) (star 2)•Support team needs investment and support from the company. Tickets not ...

Called for a quote and was told 15k to…

Called for a quote and was told 15k to 20k for implementation and that it would probably be way more than 1k a month. API integrations and CSV uploads are easy with a quick google class and CRM data is the same. While the monthly costs are understandable, 15k to 20k to implement is too much for uploads that take a day to do.

"Great Omnichannel Software"

What do you like best about Brightpearl? We've been with Brightpearl for 5 years now and have been extremely happy. It integrates nicely with basically all software that we need it to so we can list products on various different channels with synced inventory & prices. Along with that we use Brightpearl as our central hub for everything, including sales, purchasing, accounting, and reporting. Very good software overall and very good support as well. What do you dislike about Brightpearl? As ...

"Ideal Platform for Omnichannel Retailers"

What do you like best? We use it to manage our sales (orders and fulfillment), purchasing, inventory, product catalog and demand forecasting. Customer support is world class. Every month brings new features as well as updates and improvements to existing functions. What do you dislike? Does not integrate with QuickBooks accounting software. What problems are you solving with the product? What benefits have you realized? The automation module enabled us to reduce "busy work" and deploy our ...