9.4
SpotScore
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 3171-3180 out of 3185
M
MH
08/04/20
Very happy with the support Matthew…
Very happy with the support Matthew gave me today. My query was answered quickly and Matthew is extremely professional and friendly. Thank you Matthew.
M
Martyn
08/04/20
Demi was very helpful and sorted my…
Demi was very helpful and sorted my query.
AN
Alix Nathan
08/03/20
Demi was extremely helpful and resolved…
Demi was extremely helpful and resolved my query quickly and efficiently
P
PaulW6
08/03/20
Harassed by ongoing sales calls and emails
I am being harassed by this company, by sales calls over the last 3 months. I have stated I do not require their service but they have kept emailing and phoning me. As they used by personal contact I have stated GDPR regulations to ask them to remove all my personal details
S
Sara
07/31/20
The training was good except in reality…
The training was good except in reality its now quite hard to recall it. The video link wasn't working so it was done over the phone which I don't think helped us. Overall happy with the service so far but will be asking for some support shortly. It was a lot to take in over a short time. At the time i thought we had it sorted but then other things take over and you forget. This is not the fault of the trainer. He was extremely patient.
JD
Jeanette Dean
07/30/20
Overall Good Experience
A little confusion about the validity of my account initially which was frustrating, however once this was resolved, I experienced a friendly, informative service and information from Joshua.
LT
Lila Thompson
07/29/20
Excellent service
Excellent service. There is always someone to talk to who can provide advice when you need it.
W
wahid
07/29/20
Based on initial setup
Based on initial setup - great support, Simon was very patient and helpful. The app itself does not seem to account for employees who join as part timers then move onto full time in any working year.
BM
Basat M Sheikh
07/28/20
Documents issue
The advisor was extremly quick in resolving the issue with documents and was very polite and understanding.
NB
Nicole Bacon
07/28/20
Simon Nguyen went through both BrightHR…
Simon Nguyen went through both BrightHR a d BrightSafe with me today. He was patient, polite and very professional. He did not rush the session and made sure I Understood how to navigate each section before moving on. I would always co tact him for any issues or help in the future. Thanks again for all your help, Simon.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].