9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2751-2760 out of 3185
SC
Sarah Cross
03/22/21
Comprehensive guidance.
I received comprehensive training this morning with Shane Prime, Software Consultant. Shane explained each area of the HR facility and answered each of my questions in depth and with clarity. I was also guided to various training, relevant to individual sections should they be required. After Shane's guidance, I feel informed sufficiently to navigate each area with ease. Thank you Shane.
TH
Trish Hare
03/22/21
Good system
Good system, easy to use and useful areas for managing staff and keeping documents safe. Shane prime was thorough in his instructions
BC
Brian Coyne
03/21/21
Very patient understanding and talked…
Very patient understanding and talked me through the permissions to a satisfactory outcome. Very pleased with the support given.
KD
Kieran Daly
03/18/21
A big shout out to Sabrina Ramdoyl who…
A big shout out to Sabrina Ramdoyl who has been a star helping us set up our Blip and Bright Hr enquiries. Thank you for your 5 star customer service.L
FG
Finton Glynn
03/18/21
Really enjoyed the training with Lucy
Really enjoyed the training with Lucy, it was very informative and helpful.
J
Jan
03/18/21
Informative session with Lucy
Informative session with Lucy - thank you!
MI
Matt Inness
03/18/21
Today I had a call with Katie…
Today I had a call with Katie McLaughlin in regards to being a new client and what the BrightHR system had to offer. Katie was very patient and very understanding of myself and my line manager not knowing the system and what to do. Katie answered all of our questions and provided sound knowledge of the system which we hope will be a great asset to the Museum
DG
Dennis Gowland
03/18/21
Lucy's explanation was clear and well…
Lucy's explanation was clear and well executed.
TC
Tony Carroll
03/18/21
Great Customer Service and Support
Great Customer Service and Support. Very easy to get in touch if you have any questions. Trainer very patiently took us through all aspects of the software. Bright HR software itself extremely user friendly and simple to use. Uncomplicated yet covers all of our business needs for a small company.
GS
German Spatula
03/17/21
So friendly and helpful
The BrightHR support team are very helpful and so friendly. Great service and quick response time :-)
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].