9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2731-2740 out of 3185
S
Sarah
04/07/21
Amazingly helpful
As always, Joshua Jones was amazingly helpful. He knows everything that helped me and resolved and answered my questions/issue immediately. Thank you Josh.
AU
Anonymous User
04/06/21
"EXCELLENT INDUCTION"
What do you like best about BrightHR? Had a very patient and articulate guide to the Bright HR software by a young man who was only on his second "show around" the programme.
AU
Anonymous User
04/06/21
"EXCELLENT INDUCTION"
What do you like best about BrightHR? Had a very patient and articulate guide to the Bright HR software by a young man who was only on his second "show around" the programme.
C
Charlie
03/30/21
We had an training session with…
We had an training session with Sukvinder Singh, he was very knowledgeable, informative, patient and professional. He actually picked up the training from his scheduled colleague, as he was delayed with another call. He guided us through the Brighthr system, and we now feel equipped and ready to start using it. Thank you Sukey :)
RJ
Robert Jones
03/29/21
Sukey was extremely knowledgeable
Sukey was extremely knowledgeable, patient and helpful. We had some IT glitches which mean't we took up a great deal of Sukey's time before he could give his presentation. He was gracious and came up with a 'work-a-round that enabled us to have a successful session.
JC
Jeremy Cuevas
03/29/21
Lovely, polite and patience
Jack was very lovely, polite and patiently guided me through the portal.
E
Emma
03/28/21
Enthusiastic and Helpful
Sukvinder Singh (Sukey) was extremely enthusiastic and helpful during our BrightHR training sessions and left us feeling confident that comprehensive assistance would be available at the end of the phone if we ever had any issues. We think BrightHR is going to be a very valuable tool for us.
JL
Jo Leatherbarrow
03/28/21
Set up Brighthr
Excellent set up call with Sukvinder today, really excited to use the Brighthr system. Sukvinder was very knowledgeable of the system, and displayed it in a very easy to use fashion. Looking forward to working with Brighhr. What a great welcome! Thank you!
AH
Adnan Haruf
03/26/21
We have just enrolled onto Bright HR as…
We have just enrolled onto Bright HR as our HR platform. We had many initial start up questions to ask but they were all answered for us. We were also directed to another department to deal with other questions so very pleased with the help desk service provision
C
customer
03/25/21
The training provided was straight…
The training provided was straight forward and easy, Katie was very professional and her guidance through the Bright HR website and all other apps that comes along with it was made easy. This will definitely help out our company. Thank you
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].