9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2711-2720 out of 3185
LV
Lorraine Venables
04/13/21
Incorporating is overwhelming
Incorporating a business can be overwhelming and I was dreading the HR side of things. My accountant recommended that I join Croner HR, who use the Bright HR software. I have been super impressed so far. I spoke with Farhan, who walked me through the software. It's really well structured and user friendly. I'm looking forward to using it to make all our staffing issues more streamlined.
VG
Victoria Goss
04/12/21
Great staff and product
Great staff and product, Farhan was knowledgeable and personable we had a giggle and he took me through all elements of the system
LC
L Chambers
04/12/21
Training call
I had a training call with Farhan and I cannot sing his praise high enough. He was thorough and knowledgeable. An excellent experience.
SJ
Storrie Jnr Dav
04/11/21
Great service and katie explained…
Great service and katie explained everything in great detail
EN
Emma Newton
04/11/21
Really User Friendly system and my…
Really User Friendly system and my account manager was brilliant on my onboarding call. I've not used Bright HR before but I usually find my way around HR software fairly easily. My account Manager was really helpful and patient and didn't condescend or try and teach me to suck eggs. I would never have guessed he had only been working for Bright HR for only a couple of weeks, he was very professional but also personable.... I think he deserves a pay rise ! Bright HR ongoing support is a ...
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EN
Emma Newton
04/11/21
Really User Friendly system and my…
Really User Friendly system and my account manager was brilliant on my onboarding call. I've not used Bright HR before but I usually find my way around HR software fairly easily. My account Manager was really helpful and patient and didn't condescend or try and teach me to suck eggs. I would never have guessed he had only been working for Bright HR for only a couple of weeks, he was very professional but also personable.... I think he deserves a pay rise ! Bright HR ongoing support is a ...
Read more
SJ
Storrie Jnr Dav
04/11/21
Great service and katie explained…
Great service and katie explained everything in great detail
RK
Russell K
04/09/21
"Had my introduction to Bright Hr today with Suki, really clear and concise. Highly recommend"
What do you like best about BrightHR? Very user-friendly, looking forward to using the system. A great demonstration from Suki helped me understand the system and make the most of it. The document section is brilliant.
RK
Russell K
04/09/21
"Had my introduction to Bright Hr today with Suki, really clear and concise. Highly recommend"
What do you like best about BrightHR? Very user-friendly, looking forward to using the system. A great demonstration from Suki helped me understand the system and make the most of it. The document section is brilliant.
JR
Jeremy Rowe
04/08/21
Wonderfully helpful
Wonderfully helpful - so clear, concise and friendly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].