9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your business.
Add to compare
BrightHR offers custom pricing plan
BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
Filter results
Sort by :
Showing 2691-2700 out of 3185
SK
Sonia K
04/20/21
"Excellent service and very helpful account manager"
What do you like best about BrightHR? Bright HR provides excellent tools for looking after your employee. The account managers are polite, understanding and give excellent service.
K
Katie
04/19/21
Great Interface and Fantastic Support Team
Fantastic support and amazing user interface. Very impressed so far. Managed to set most of it up without even needing the 121 online training as the interface is very intuitive. Then had the 121 online training with Lucy to show me the bits I wasn't sure about and she knew everything else I needed and showed me extra bits I didn't know I needed!
MM
Maria M
04/19/21
Excellent service!
Excellent service! Helpful and friendly team.
CS
Complete Steel Solutions
04/18/21
Katie was very pleasant & helpful…
Katie was very pleasant & helpful during our meeting answering any questions asked in a clear & precise manner.
SM
Sharon Mount
04/18/21
Matthew couldn't have been more…
Matthew couldn't have been more knowledgeable, helpful and patient. Nothing was too much trouble, he remained calm (despite me clearly being PC illiterate) and went over and beyond my initial enquiry. Thankyou so much!
YM
Yvonne moss
04/18/21
great help and really informative
Date of experience: April 19, 2021
LR
Lyndsay R
04/16/21
"Great system and training"
What do you like best about BrightHR? the training was excellent very clear and easy to understand, the system itself is very user friendly What do you dislike about BrightHR?
L
Louise
04/16/21
Onboarding experience
Sukey was a pleasure to speak to, very knowledgeable about the HR portal, clear and concise in delivering the onboarding training and able to answer all my questions. I was surprised to learn I was only his second call as he'd recently started with the company. Excellent service and will be confident to call him with any queries in the future. Many thanks.
CC
Chris Connor
04/16/21
Katie (McLaughlin) was super helpful…
Katie (McLaughlin) was super helpful and knowledgable. She was also supremely flexible in changing here diary to accommodate me. First class
RH
Rebecca Halliwell
04/16/21
Very friendly and helpful
Date of experience: April 17, 2021
Free vendor scorecard
Evaluate BrightHR objectively with the HR software scorecard
A weighted HR software vendor scorecard to score BrightHR against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].