9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2641-2650 out of 3185
C
Clarion
05/12/21
Love the way the team have looked after…
Love the way the team have looked after our business from day one. From initial contact, communications have been excellent and just had a session with Jack Benn and again helpful and responsive. Great service from all at BrightHR
DS
Dawn Sykes
05/12/21
Fantastic support
Whilst we've been integrating the system into our workplace, I have contacted Mathew R on many occasions with various queries. He has always replied to my emails and calls promptly, provided detailed answers with lots of detail and given advice. I'm so happy to know that I have Mathew as support as we find our way through the system learning each day.
R
Rimpee
05/12/21
Great !!
Great !!! Keep it Up..
JM
Jacquie M
05/12/21
Shane Prime of BrighHr was so polite
Shane Prime of BrighHr was so polite, professional and helpful in his training. He carried it out with such enthusiasm that I cant wait to get started with the software.
CM
chris malpass
05/12/21
Excellent tutorial took me through…
Excellent tutorial took me through every step.
RP
Ryan Peters
05/11/21
Matthew R was fantastic
Matthew was fantastic, the best remote system advice I have received. He was very clear throughout and understood my query and had the work through prepared.
K
Katrina
05/10/21
Stuart was a great help
Stuart was a great help showing me how the system works. Looks like this will be a useful tool for our firm.
BH
Barbara Hilland
05/10/21
Great training
Lucy was very pleasant and patient training me on Bright HR system. Thank you.
JS
Joanne S
05/10/21
"The training was very precise and clear"
What do you like best about BrightHR? The options are extremely helpful, especially the annual leave calculator. What do you dislike about BrightHR?
G
Gabriel
05/10/21
Shane talked me through the site in a…
Shane talked me through the site in a very easy to understand way. This was a totally new experience for me and I felt he did a great job showing the benefits of the system.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].