9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2031-2040 out of 3185
SC
Suzanne Chambers
02/03/22
Nick McKerrell was very informative and…
Nick McKerrell was very informative and helpful and gave me lots of confidence with the system
N
Nicky
02/02/22
I had a great training session with…
I had a great training session with Shane, he was very thorough and very patient with my old brain trying to get around the programme. It propbably took twice as long as it should have! He watched while I imput my staff into parts of the system, to check my understanding-a lovely guy with a very nice disposition, i felt very supported. He sent me user guides and a follow up email to just after we finished the session.
ES
Eliot Sismey-Lund
02/02/22
Great!
Great system and great, well trained and friendly staff. I recommend them to everyone!
J
Janine
02/02/22
Great Friendly Service
Great Friendly Service Robert Chadwick was very professional and aimed to answer all my queries. The ones he couldn't answer he was creative with his approach via his great knowledge of the system,
JP
Josie Porter
02/02/22
Excellent service
Excellent service. Very clear and explained things well. Lovely phone manner also. Highly recommend.
IF
Ian Farlane
02/02/22
Very professional and helpful from set…
Very professional and helpful from set up to user guidance. Thank Nick McKerrell for your assistance.
CJ
Caroline Jamieson
02/02/22
Callum was excellent in his explanation…
Callum was excellent in his explanation of the bright HR system and very helpful
JD
Jennifer Divitt
02/02/22
Very informative and clearly explained
My introduction meeting today was great. Abigail was lovely, took the time to answer my queries, explaining everything clearly. Very informative meeting.
BS
Ben Stroud
02/01/22
Nick McKerrell is great.
I had a great experience with Nick McKerrell. He was positive, upbeat and patient with me. He also managed to describe some of the more complicated things in simple terms. I left the call feeling like we had signed up to the right HR platform. Ben
J
Jeremy
02/01/22
Really useful session
Really useful session, thanks Shane
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].