9.4
SpotScore
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your business.
Add to compare
BrightHR offers custom pricing plan
BrightHR Reviews & Ratings
Are you using BrightHR?
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
Filter results
Sort by :
Showing 11-20 out of 3185
KP
Kennedy P.
06/17/26
What do you like best about BrightHR? I like how easy BrightHR is to use and navigate. It really stands out for managing employees and ensuring we stay compliant by providing all the necessary information. The initial setup was really easy, and the trainer took us through the system in great detail. What do you dislike about BrightHR? N/a
VU
Verified User in Education Management
06/17/26
What do you like best about BrightHR? helps to have everything central. Training and help availability has been brilliant What do you dislike about BrightHR? Not sure yet, would need to use it for a while before knowing what we dont like
VU
Verified User in Building Materials
06/17/26
What do you like best about BrightHR? I think that BrightHR is good for small businesses. What do you dislike about BrightHR? We got a bit confused with the contract with BrightHR and Peninsula.
MH
Mark H.
06/16/26
What do you like best about BrightHR? Leyla - Senior Solutions Specialist managing our issues with BrightHR What do you dislike about BrightHR? No dislike for the system so far as we have barely used it
VU
Verified User in Information Technology and Services
06/15/26
What do you like best about BrightHR? All required documents and facilities in one location What do you dislike about BrightHR? That its yet another system that i have to use
CA
clare a.
06/12/26
What do you like best about BrightHR? EVERYTHING I THINK ITS A FANTASTIC SERVICE What do you dislike about BrightHR? there is nothing to dislike its brilliant
VU
Verified User
06/12/26
What do you like best about BrightHR? I really appreciate the support from BrightHR; whenever I have a query, I can simply drop an email to my account manager, and they resolve it. They hosted an on-boarding video meeting to ensure we understood the software and how it would work for both the admin side and the users (shout out to Tomas Zhao Do Amaral for a great walk through of the product). Even though there's a lot to set up initially, the support was very good. What do you dislike ...
Read more
GJ
Gerda J.
06/12/26
What do you like best about BrightHR? I appreciate that Tomas was really good at introducing me to BrightHR and explaining how the app works. It's very helpful with inserting holidays, tracking sickness, managing payroll, and handling expenses, which covers the vast majority of what is needed for the HR department. What do you dislike about BrightHR? The initial setup of BrightHR could be easier.
BR
Ben R.
06/10/26
What do you like best about BrightHR? Professional and easy to use. Good staff What do you dislike about BrightHR? Can sometimes be quite slow to reply or difficult to get hold of HR rep
OJ
Osheen J.
05/07/26
What do you like best about BrightHR? I use Bright HR as part of my company. We’re assigned all the training as part of compliance, and I can check all of my paperwork there as well. I can also apply for different kinds of leave on it, and view my working hours, my rota, and my previous days off. It lets me check in and check out too, so my company knows what time I arrived at the office and when I left, because all the check-ins and check-outs include the location. I can use it both on my ...
Read more
Free vendor scorecard
Evaluate BrightHR objectively with the HR software scorecard
A weighted HR software vendor scorecard to score BrightHR against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].