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9.4

Spot Score

BrightHR - HR Software

BrightHR Reviews in May 2025: User Ratings, Pros & Cons

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4.7

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BrightHR Reviews & Ratings

4.7

Excellent

Based on 2135 ratings & 3142 reviews

Rating Distribution

Excellent

(3113)

Very Good

(22)

Good

(2)

Poor

(0)

Terible

(5)

Expert's Review

BrightHR consistently proves itself as a reliable and customer-focused HR solution, as demonstrated by the overwhelmingly positive feedback from its users. The platform is praised for being user-friendly and easy to navigate, making it accessible even to those with limited HR experience. Training sessions conducted by knowledgeable and approachable staff, such as ...Read more

BrightHR pros and cons

  • Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.

  • Clear and concise communication style makes the platform easy to understand, even for non-technical users.

  • User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.

  • Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.

  • Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.

  • For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.

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Showing 181-190 out of 3142

GR

Ginette Roberts

05/07/24

5 out of 5

Bradley Green was easy to understand and…

Bradley was easy to understand and follow his instructions with finding my way around the Bright HR platform.

SW

Sarah Williams

05/03/24

5 out of 5

Esraa was an incredible help with Documents

Esraa was an incredible help with setting up our documents. She is really knowledgeable and has taken a weight off my shoulders. The entire team at Bright HR have been really helpful. Can not recommend enough.

AM

Aideen McGuirk - MFA

05/03/24

5 out of 5

Very helpful & friendly

I had a set up call today with Rachel, she was extremely helpful and very friendly to deal with. I look forward to having her as our account manager. She went through everything very well until she was sure I understood everything. She followed up our phone call by sending user guides to me via email - these will be very useful! I look forward to using the system and having Rachel there to help when we need it. 10/10!!

MA

Muhammad Ali Munir

05/03/24

5 out of 5

Execellent support from Ms Faiza Baria

I greatly appreciate and thank you Ms Faiza Baria for her continuous support in providing training on how to effectively and conveniently use HR online portal for employees. Thank you again for her kind assistance which will definitely, streamline our organisation in a positive direction.

JR

Jayes Rana

05/03/24

5 out of 5

Listened to and understood the issue

Listened to and understood the issue. resolve the problem very quick and called back to make sure the resolved issue had filtered down to me

PR

Paula Redman

05/03/24

5 out of 5

Very patient and efficient call handler…

Very patient and efficient call handler Bradley Green who was able to deal with all but one of my queries.

NG

N Giles

05/03/24

5 out of 5

Faiza is a great trainer

Faiza is a lovely, pleasant person, very patient and pleasant. She is a great trainer.

MS

Mr Shane Slater

05/02/24

5 out of 5

BrightHR Intro positive

Just had an excellent introduction to Bright HR with Natasha Okparavero. An excellent start.

WP

White Peak Dental Practice

05/02/24

5 out of 5

Great support

Great support - I had a conversation with Stella today, she was super helpful in guiding me through the software to allow me to create a custom report that I needed. Always a great service when I call up.

VS

Vaso Skoupra

05/02/24

5 out of 5

Darren Sharpe was really helpfull and…

Darren Sharpe was really helpfull and answering all of my questions :)

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].