9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 181-190 out of 3185
PH
Paul Halliwell
06/04/24
Natasha Okparavero
Natasha Okparavero Very straight forward and helpful
JT
Jen Taylor-Nicholson
06/04/24
Friendly and professional
I have been corresponding back and forth with a gentleman by the name of James Phillips. He was a huge source of support and offered advice that was easy to understand. He assisted me in a query I had in a professional and appropriate manner! Wonderful and friendly service! Thanks James
JW
Justin Walker
06/04/24
Had a 30 min teams call with Bright hr…
Had a 30 min teams call with Bright hr to run me through the system as a new starter, Natasha was very professional. Also patient with my lack of IT skills and managed to guide me through. Thank you!
KW
Kirk Wardell
05/24/24
After having issues with an employee we…
After having issues with an employee we used bright hr and we’re assigned Sue Hargreaves to look after the case. Sue was brilliant throughout the whole case and was very helpful during a challenging period for our business. From start to finish Sue made it really easy for us and was prompt in all replies. Would definitely recommend using bright hr and especially Sue!
JF
Jeylan Flemming
05/21/24
James was very patient and well trained…
James was very patient and well trained he knows his stuff and instructed me clearly thank you for resolving things so swiftly.
J
JLJ
05/21/24
Polite helpful staff
Polite helpful staff member (Jordan), who resolved the issue I had.
AC
Amanda Cherry
05/21/24
Ben Spencer
Ben, was so helpful with a query about staff holidays and how the app integrates with employees working patterns. Thank you Ben.
Y
Yvette
05/21/24
Jordan was helpful and cheerful
Jordan was helpful and cheerful. A pleasure to speak to.
P
Paula
05/20/24
Natasha Okparavero Was very helpful…
Natasha Okparavero Was very helpful and considerate and explained everything at length. There is a lot to take on board but feel much more confident with the help of Natasha. Thank you 😊
LE
Louise Edwards
05/20/24
Great quick resolve of query
Great quick resolve of query - time taken to fully understand and explain.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].