9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1571-1580 out of 3185
S
Sue
07/24/22
Thank you very much to Gareth
Thank you very much to Gareth, from Customer Support, who was very patient, and very kindly talked me through setting up staff and there holidays, it is a lot clearer now.
E
Emma
07/24/22
Eden was very helpful today!
Eden was very helpful today even though I am not good with tech she was patient and did not make me feel silly. She took me all round bright safe and pointed out all the most important bits. She made it clear I can always ask for more help if needed.
RH
Robin Humble
07/21/22
Excellent training
Excellent training, not rushed clear and simple lots of time to answer questions.
JC
Julie Collier
07/20/22
Raffaella at bright onboarding was…
Raffaella at bright onboarding was excellent at delivering training. She uploaded examples on the screen and explained every point to me. I was able to go on to bright hr and follow all the available documents very easily
N
Nicky
07/20/22
Nay Sayers into Yay sayers
Eden Flanagan guided us expertly through the BrightHR system today. Even though our appointment was scheduled for just 30mins, we ended up taking over 2hrs of Eden's time. However, as a result of Eden's help, she very cleverly managed to turn the nay sayers, into excitement at the prospect of how this system could support our business.
N
Nicky
07/20/22
Nay Sayers into Yay sayers
Eden Flanagan guided us expertly through the BrightHR system today. Even though our appointment was scheduled for just 30mins, we ended up taking over 2hrs of Eden's time. However, as a result of Eden's help, she very cleverly managed to turn the nay sayers, into excitement at the prospect of how this system could support our business.
RH
Richard Howe
07/20/22
Very good thanks
Date of experience: July 21, 2022
J
Julianne
07/20/22
Abigail was a pleasure to deal with
Abigail was a pleasure to deal with. Extremely professional. I was given ample time to ask questions and go through the software. Many thanks kindest regards Julianne KeRitech Ltd.
LB
Lynette Butler
07/20/22
Bright HR Presentation
Had a teams presentation this morning with Gareth Cartledge, it was well presented and covered the Bright HR Platform very well. Gareth was very clear on explaining the different functions availabe and it seems very easy to use based on his presentation
LB
Lynette Butler
07/20/22
Bright HR Presentation
Had a teams presentation this morning with Gareth Cartledge, it was well presented and covered the Bright HR Platform very well. Gareth was very clear on explaining the different functions availabe and it seems very easy to use based on his presentation
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].