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Brightflag - Legal Case Management Software

Brightflag Reviews in May 2025: User Ratings, Pros & Cons

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4.7

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Brightflag Reviews & Ratings

4.7

Excellent

Based on 45 ratings & 105 reviews

Rating Distribution

Excellent

(76)

Very Good

(27)

Good

(1)

Poor

(1)

Terible

(0)

Expert's Review

Brightflag has been receiving glowing reviews over the past 12 months, and it's clear why users appreciate this platform. Users value its ease of use, intuitive interface, and the exceptional level of customer support Brightflag provides. The ability to track billing trends, automate approvals, and manage legal spend efficiently are highlighted as key strengths. ...Read more

Brightflag pros and cons

  • Efficient invoice tracking and billing trend analysis.

  • Valuable insights and data leverage provided by the platform.

  • Detailed data capture with relevant headers for better understanding.

  • Integrative and intuitive platform.

  • Potential complexity for newcomers without adequate support.

  • Limited customization options for certain functionalities.

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Showing 51-60 out of 105

AU

Anonymous User

03/08/22

4.5 out of 5

"Brightflag Review"

What do you like best about Brightflag? Support is very responsive to issues and will assist in a timely manner. What do you dislike about Brightflag?

AU

Anonymous User

02/10/22

4 out of 5

"Brightflag has been invaluable with invoice management"

What do you like best about Brightflag? Brightflag has freed up a lot of time around invoice review and has helped to shorten our payment processing times. Brightflag is also very helpful with tracking budgets and matters so we can stay on top of our spend. Brightflag has been an invaluable tool when it comes to the technology of flagging invoices.

AU

Anonymous User

02/09/22

5 out of 5

"Great customer support and customization from various teams (Support, Business Partner, Developers)."

What do you like best about Brightflag? The Brightflag software enables our team to manage legal billing matters efficiently and effectively. The client and vendor portal is easy to use. The Brightflag system has been easily integrated with existing tools (software solutions) using APIs (middleware software).

SN

Sophie N

01/30/22

5 out of 5

"It brings efficiency to my work, easy to use and great customer services"

What do you like best about Brightflag? Brightflag has the best customer support services I have ever experienced. The system is very user-friendly and it integrates perfectly with our existing legal management system (Xakia).

AJ

Aly J

08/31/21

5 out of 5

"Just started learning to use BrightFlag. Taking some time to get it down but a good system."

What do you like best about Brightflag? Everything is in one place. I can easily search for vendors/matters/invoices. What do you dislike about Brightflag?

AU

Anonymous User

08/23/21

4 out of 5

"Great partner/ vendor!"

What do you like best about Brightflag? Excellent customer service & support. Always improving the technology to adapt to clients' needs & requests. What do you dislike about Brightflag?

NC

Nicholas C

08/02/21

5 out of 5

"Fantastic company delivering a truly innovative solution!"

What do you like best about Brightflag? The Brightflag platform is extremely intuitive and truly innovative. Having been involved in the design, implementation and management of third party solutions at NatWest, Brightflag has been joyful to work with. The solution itself is user friendly whilst being able to demonstrate its value to the business in many areas. Brightflag have provided immense support both pre and post implementation and no ask is too much. They're constantly wanting to ...

Read more

DA

Deborah A C

07/23/21

5 out of 5

"Right Here. Right Now. Brightflag's platform is efficient, saves us time & money"

What do you like best about Brightflag? The transparency between our corporation and external counsel is most important, and saves me time which translates into saving the Company money. User interface of the application is intuitive and friendly. This is exactly what my small in-house legal and compliance team needed!

AU

Anonymous User

07/23/21

5 out of 5

"Excellent offering, great support network for ongoing support."

What do you like best about Brightflag? How intuitive the system is. It has massively benefitted our firm in reaching our objective to better manage our legal spend.

AU

Anonymous User

07/22/21

5 out of 5

"Amazing Customer Success!"

What do you like best about Brightflag? Brightflag is laser-focused on ensuring its product is delivering value for your company. There is a tremendous amount of active follow-up by their customer success team. It's not a meaningless post-sales check-in with their client, but rather its consistent weekly follow-up to provide actionable recommendations based on many behind-the-scenes data analyses.