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Brightflag - Legal Case Management Software

Brightflag Reviews in May 2025: User Ratings, Pros & Cons

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4.7

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Brightflag Reviews & Ratings

4.7

Excellent

Based on 45 ratings & 105 reviews

Rating Distribution

Excellent

(76)

Very Good

(27)

Good

(1)

Poor

(1)

Terible

(0)

Expert's Review

Brightflag has been receiving glowing reviews over the past 12 months, and it's clear why users appreciate this platform. Users value its ease of use, intuitive interface, and the exceptional level of customer support Brightflag provides. The ability to track billing trends, automate approvals, and manage legal spend efficiently are highlighted as key strengths. ...Read more

Brightflag pros and cons

  • Efficient invoice tracking and billing trend analysis.

  • Valuable insights and data leverage provided by the platform.

  • Detailed data capture with relevant headers for better understanding.

  • Integrative and intuitive platform.

  • Potential complexity for newcomers without adequate support.

  • Limited customization options for certain functionalities.

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Showing 21-30 out of 105

AU

Anonymous User

11/17/23

4 out of 5

"New BF user"

What do you like best about Brightflag? Invoice approval process and ease of use What do you dislike about Brightflag?

ME

Mark E

11/17/23

4 out of 5

"Great eBilling solution"

What do you like best about Brightflag? Great support group, engaging UI and quick feature updates What do you dislike about Brightflag?

TP

Treasure P

11/16/23

5 out of 5

"Brightflag is great!"

What do you like best about Brightflag? I think my CSM (Ethan Prevoznak) makes Brightflag experience amazing! I seriously commend him for being such a reliable resource. We have a CSM with another platform, and the experience is literally day and night. I think the 1:1, hands on experience elevates the entire experience of the platform. The white glove service is truly unmatched.

MD

Melissa D

11/16/23

4 out of 5

"System is easy to use and navigate"

What do you like best about Brightflag? Great tracking and reporting capability and wonderful support from our account manager What do you dislike about Brightflag?

AU

Anonymous User

09/20/23

5 out of 5

"Brightflag is easy to learn for first-time users."

What do you like best about Brightflag? Having never used a system before, Brightflag has an easy set up process with hands-on help throughout. Once initiated, Brightflag continues to provide hands-on support with a dedicated Customer Success contact. We meet bi-monthly to cover any issues and we have constant contact as needed.

AU

Anonymous User

07/14/23

5 out of 5

"Best Customer Service"

What do you like best about Brightflag? The continuous support for all that revolves around the ebilling platform! What do you dislike about Brightflag?

AU

Anonymous User

06/01/23

4 out of 5

"Invoice details and breakdowns are helpful when approving them"

What do you like best about Brightflag? Quick and effective to find cases and their invoices What do you dislike about Brightflag?

JA

Joshua A

05/23/23

5 out of 5

"Best performance legal platform"

What do you like best about Brightflag? I like the interface, and how it can be used easily, and scaled globally. I like the analysis part on the dashboard with makes it easy to make decisions

AU

Anonymous User

05/23/23

4 out of 5

"Clean look, easy on the eyes."

What do you like best about Brightflag? Ease of use. Pretty straightforward once familiar What do you dislike about Brightflag?

AU

Anonymous User

05/23/23

4 out of 5

"Efficient system for legal ops"

What do you like best about Brightflag? -Customer success team is always looking for feedback and working on improving the system to fit customer's needs -Invoice management comes with excellent OCR functionality