Brightflag Reviews in June 2025: User Ratings, Pros & Cons

"Very supportive team"

What do you like best about Brightflag? We are currently in the process of implementing Brightflag and the team has been fantastic to work with. Our implementation project manager and customer success manager have been very supportive through the process. They experience and background have helped guide us with design, build and improve our functionality from our previous system. They expertise helped guide us to improve our connection with Coupa and plan for upcoming upgrades. I am looking ...

"User friendly application"

What do you like best about Brightflag? I like ow user friendly it is. It is very intuitive and if you have an issue the help page, especially with video tutorials, is most helpful. The customer success managers give you everything you need to succeed. Also, as you become more familiar with the product, you can see that it grows with your company.

"Game Changing Solution for Inhouse Legal Teams"

What do you like best about Brightflag? Immediate visible benefit, as well as long term value. Strong support. What do you dislike about Brightflag?

"User Friendly, Easily to Navigate"

What do you like best about Brightflag? Its an easy to navigate platform, and being sent emails is really helpful. What do you dislike about Brightflag?

"User Friendly, great system!"

What do you like best about Brightflag? Brightflag is quite user friendly but also can handle everything. Whether invoices, budgets, accruals, etc., it gets it all done and makes it easy.

"Very responsive and proactive customer support. Knowledgeable customer success manager we have now!"

What do you like best about Brightflag? Very sharp and responsive tech support, as well as a great customer success manager that now takes care of our company. She is extremely knowledgeable and nice to talk to.

"Extremely positive experience. The best customer service I have experienced from any supplier."

What do you like best about Brightflag? Ease of use. Confidence in reporting. Customer service from Lauren. "Can do" attitude. What do you dislike about Brightflag?

"work more efficiently and save costs while also enhancing collaboration within our global legal team"

What do you like best about Brightflag? The analytics and automation features have significantly improved our legal e-billing processes, allowing lawyers to manage matters easily and allocate resources more effectively and strategically. I also want to highlight Brightflag's commitment to innovation and client support, ensuring that our Legal Ops team remains at the forefront of best practices

"Brightflag makes invoice review easier while reducing overall spend"

What do you like best about Brightflag? I have been an administrator supporting our Brightflag account for about 2 years now and I can not say enough good things about the system and customer support. The ease of use and integration have helped streamline our review process, saving time and money for the organization. It has strengthened internal communication as well as our relationship with our vendors. Our account managers have been wonderful to work with and are quick to provide ...

"Stellar Customer Service and a solid SaaS Solution"

What do you like best about Brightflag? Platform is intuitive and will be scalable, easy visibility to savings, top notch data reporting. Every member of the Brightflag team I have met has been incredibly personable, helpful, and genuinely kind.