9.2
SpotScore
Bright Pattern Reviews in July 2026: User Ratings, Pros & Cons
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Bright Pattern Reviews & Ratings
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Spotsaas Editor’s POV
Bright Pattern stands out as a powerful omnichannel platform solution, praised for its user-friendly interface and seamless setup process. Customers appreciate the excellent support provided, with quick issue resolution and ongoing assistance post-implementation. The platform's functionality and flexibility in voice and chat scenarios offer significant potential ...Read more
Bright Pattern pros and cons
Easy to set up; support team resolves issues quickly.
Implementation support is thorough, with follow-ups to maximize platform usage.
Call center telephony covers a wide range of customer contact options.
Voice and chat automation is flexible and configurable.
Limited integrations and customization options are difficult for newcomers without adequate support.
Marketplace has a small selection of additional apps and connectors.
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Showing 71-80 out of 95
OM
Othmar M
12/04/19
"Reliable omni-channel move to the cloud "
What do you like best about Bright Pattern? Platform is very reliable. Team is great to work with and we have no problem with integrating our applications What do you dislike about Bright Pattern?
AU
Anonymous User
12/04/19
"Retail support Representative"
What do you like best about Bright Pattern? I love the soft phone feature in Bright Pattern it allows me to work in office or at home and get emails and phone calls from the que in a timely fashion. It allows me to do my job effectively.The chat feature is helpful too,
AU
Anonymous User
12/04/19
"Retail support Representative"
What do you like best about Bright Pattern? I love the soft phone feature in Bright Pattern it allows me to work in office or at home and get emails and phone calls from the que in a timely fashion. It allows me to do my job effectively.The chat feature is helpful too,
SR
Sean R
12/03/19
"Great Omni-channel Support Tool"
What do you like best about Bright Pattern? Scenarios are very powerful, full omnichannel capabilities, well-integrated into Zendesk and a team that is interested in solving our problems.
SR
Sean R
12/03/19
"Great Omni-channel Support Tool"
What do you like best about Bright Pattern? Scenarios are very powerful, full omnichannel capabilities, well-integrated into Zendesk and a team that is interested in solving our problems.
SR
Sean R
12/03/19
"Great Omni-channel Support Tool"
What do you like best about Bright Pattern? Scenarios are very powerful, full omnichannel capabilities, well-integrated into Zendesk and a team that is interested in solving our problems.
DG
Derek G
08/14/19
"Bright Pattern is an innovative and easy to use omnichannel contact center software"
What do you like best about Bright Pattern? I have been using this software for several years now and each release continues to add value to the platform. I have implemented Bright Pattern for multiple contact centers including those using contracted BPO call centers. The platform is easy to use and simple to train others to use. This includes the call flow (scenario) development interface. It is all web based so no special tools or software is required to start a build. I have call center ...
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HL
Howard L
08/14/19
"Easy to Administer and Powerful Features"
What do you like best about Bright Pattern? Ease of administration, loaded with features, rock-solid stability, very secure. What do you dislike about Bright Pattern?
AU
Anonymous User
04/12/19
"Best Omnichannel contact center platform "
What do you like best about Bright Pattern? After evaluating all the known solutions from the big boys - we found the Bright Pattern solution to be the most innovative and disruptive solution. Pretty much everything and all features we wanted are out-of-the-box. Integrations with IBM Watson provide rich analytics and self service capabilities through the IVR and virtual agent. And where we needed to integrate the IVR and the other workflows with our CRM, the open API's and pre-built ...
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KM
Keith M
04/04/19
"BrightPattern is the best customer service I have ever had."
What do you like best about Bright Pattern? Customer service. Brightpattern Customer Service is second to none. Have not dealt with better in 25+ years of IT Experience.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].