9.2
Spot Score
Effortlessly elevate your call center with Bright Pattern.
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Bright Pattern offers custom pricing plan
Bright Pattern stands out as a powerful omnichannel platform solution, praised for its user-friendly interface and seamless setup process. Customers appreciate the excellent support provided, with quick issue resolution and ongoing assistance post-implementation. The platform's functionality and flexibility in voice and chat scenarios offer significant potential ...Read more
User-friendly program with easy setup and quick issue resolution by the support team.
Excellent support during and post-implementation, with a high level of investment and attention to detail.
Fantastic call center telephony system with a variety of options for managing customer contacts.
Great automation potential in voice and chat scenarios, offering high flexibility and control.
Limited integrations and customizations, making it complex for newcomers without adequate support.
Limited selection in the Marketplace for additional apps and connectors, hindering access to advanced functionalities.
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Showing 71-80 out of 95
AU
Anonymous User
12/04/19
"Retail support Representative"
What do you like best about Bright Pattern? I love the soft phone feature in Bright Pattern it allows me to work in office or at home and get emails and phone calls from the que in a timely fashion. It allows me to do my job effectively.The chat feature is helpful too,
AU
Anonymous User
12/04/19
"Retail support Representative"
What do you like best about Bright Pattern? I love the soft phone feature in Bright Pattern it allows me to work in office or at home and get emails and phone calls from the que in a timely fashion. It allows me to do my job effectively.The chat feature is helpful too,
AU
Anonymous User
12/04/19
"Bright Pattern"
What do you like best about Bright Pattern? Organized, functional and smooth most of the time What do you dislike about Bright Pattern?
SR
Sean R
12/03/19
"Great Omni-channel Support Tool"
What do you like best about Bright Pattern? Scenarios are very powerful, full omnichannel capabilities, well-integrated into Zendesk and a team that is interested in solving our problems.
SR
Sean R
12/03/19
"Great Omni-channel Support Tool"
What do you like best about Bright Pattern? Scenarios are very powerful, full omnichannel capabilities, well-integrated into Zendesk and a team that is interested in solving our problems.
SR
Sean R
12/03/19
"Great Omni-channel Support Tool"
What do you like best about Bright Pattern? Scenarios are very powerful, full omnichannel capabilities, well-integrated into Zendesk and a team that is interested in solving our problems.
DG
Derek G
08/14/19
"Bright Pattern is an innovative and easy to use omnichannel contact center software"
What do you like best about Bright Pattern? I have been using this software for several years now and each release continues to add value to the platform. I have implemented Bright Pattern for multiple contact centers including those using contracted BPO call centers. The platform is easy to use and simple to train others to use. This includes the call flow (scenario) development interface. It is all web based so no special tools or software is required to start a build. I have call center ...
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HL
Howard L
08/14/19
"Easy to Administer and Powerful Features"
What do you like best about Bright Pattern? Ease of administration, loaded with features, rock-solid stability, very secure. What do you dislike about Bright Pattern?
AU
Anonymous User
04/12/19
"Best Omnichannel contact center platform "
What do you like best about Bright Pattern? After evaluating all the known solutions from the big boys - we found the Bright Pattern solution to be the most innovative and disruptive solution. Pretty much everything and all features we wanted are out-of-the-box. Integrations with IBM Watson provide rich analytics and self service capabilities through the IVR and virtual agent. And where we needed to integrate the IVR and the other workflows with our CRM, the open API's and pre-built ...
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KM
Keith M
04/04/19
"BrightPattern is the best customer service I have ever had."
What do you like best about Bright Pattern? Customer service. Brightpattern Customer Service is second to none. Have not dealt with better in 25+ years of IT Experience.
