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9.2

Spot Score

Bright Pattern - Call Center Software

Bright Pattern Reviews in May 2025: User Ratings, Pros & Cons

Effortlessly elevate your call center with Bright Pattern.

4.5

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Bright Pattern Reviews & Ratings

4.5

Very Good

Based on 79 ratings & 95 reviews

Rating Distribution

Excellent

(80)

Very Good

(8)

Good

(6)

Poor

(1)

Terible

(0)

Expert's Review

Bright Pattern stands out as a powerful omnichannel platform solution, praised for its user-friendly interface and seamless setup process. Customers appreciate the excellent support provided, with quick issue resolution and ongoing assistance post-implementation. The platform's functionality and flexibility in voice and chat scenarios offer significant potential ...Read more

Bright Pattern pros and cons

  • User-friendly program with easy setup and quick issue resolution by the support team.

  • Excellent support during and post-implementation, with a high level of investment and attention to detail.

  • Fantastic call center telephony system with a variety of options for managing customer contacts.

  • Great automation potential in voice and chat scenarios, offering high flexibility and control.

  • Limited integrations and customizations, making it complex for newcomers without adequate support.

  • Limited selection in the Marketplace for additional apps and connectors, hindering access to advanced functionalities.

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