9.2
Spot Score
Effortlessly elevate your call center with Bright Pattern.
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Bright Pattern offers custom pricing plan
Bright Pattern stands out as a powerful omnichannel platform solution, praised for its user-friendly interface and seamless setup process. Customers appreciate the excellent support provided, with quick issue resolution and ongoing assistance post-implementation. The platform's functionality and flexibility in voice and chat scenarios offer significant potential ...Read more
User-friendly program with easy setup and quick issue resolution by the support team.
Excellent support during and post-implementation, with a high level of investment and attention to detail.
Fantastic call center telephony system with a variety of options for managing customer contacts.
Great automation potential in voice and chat scenarios, offering high flexibility and control.
Limited integrations and customizations, making it complex for newcomers without adequate support.
Limited selection in the Marketplace for additional apps and connectors, hindering access to advanced functionalities.
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Showing 91-95 out of 95
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Nicole n
11/06/18
"Bright Pattern for Call Center"
What do you like best about Bright Pattern? What I like most about Bright Pattern is that you can see who is on the phones and who is not by simply putting their name in the directory search.
AU
Anonymous User
10/29/18
"Bright Pattern Does What It Says"
What do you like best about Bright Pattern? Bright Pattern provides a great way to incorporate calling into our more standard email-based support system. It links all calls to a support ticket to allow for future review if/when necessary.
AU
Anonymous User
10/22/18
"Good when it works"
What do you like best about Bright Pattern? I like that it is integrated with Zendesk What do you dislike about Bright Pattern?
AU
Anonymous User
07/31/18
"director of support "
What do you like best about Bright Pattern? call quality , parallel use of agents , simple use What do you dislike about Bright Pattern?
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Brett L
06/12/18
"A decent call center platform with adaptability"
What do you like best about Bright Pattern? Integrates neatly with other platforms like Zendesk as an app. Versatile in your ability to accept calls via softphone, deskphone, or route to an external number.
