Branch Reviews in September 2026: User Ratings, Pros & Cons

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3.64

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Branch Reviews & Ratings

3.64

Very Good

Based on 74 ratings & 104 reviews

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Rating Distribution

Excellent

(57)

Very Good

(21)

Good

(0)

Poor

(0)

Terrible

(26)

Branch pros and cons

Reviewers love offering employees instant access to earned pay, eliminating cash tips and advances.
The platform is repeatedly described as easy to set up and use for both employers and staff.
Customer service and dedicated account reps are praised as responsive and helpful.
Employers say it improves hiring, retention, and morale by offering same-day pay.

Some reviewers note the daily instant-transfer limit is low.
A few wish for a web-based portal since disbursements and tracking require the app.

Showing 101-104 out of 104

Matthew J

11/02/20

4.5 out of 5

"Branch provided a solution to our problem, and extended an extra benefit to our employees."

What do you like best about Branch? Branch offers an innovative platform to improve financial wellness. What do you dislike about Branch? After eight months of using the Branch platform, I really haven't come across any downsides or disadvantages to our organization. What problems is Branch solving and how is that benefiting you? Branch took the place of our previous pay card for those employees that didn't have established bank accounts. With Branch, funds are deposited on the employee's ...

Anonymous User

11/02/20

4.5 out of 5

"Once Branch was implemented, it has been very simple to use and they have great customer service."

What do you like best about Branch? The customer service is what I like the most. What do you dislike about Branch? I wish they had a website that our teammates could use to signup with in addition to the app. What problems is Branch solving and how is that benefiting you? Having a paycard option for employees who don't have a direct deposit. The best benefit is good customer service when an issue does arise.

Marianne

03/23/20

4 out of 5

Good for team schedules

PROS: I like that our whole team can see our schedule in one place. I also like receiving reminders when I need to get to work -- it's very helpful. CONS: It would be great if the images would remain consistent regardless of the page view.