BMC Helix ITSM Reviews in May 2025: User Ratings, Pros & Cons

"excellent tool to generate indicators. Little visually friendly and unfriendly for its navigability."

What do you like best about BMC Helix ITSM? It is a tool that can be adapted to the needs of the business, it is robust, it prints reports that facilitate audit work. It is a reliable and robust tool. Generates report number without saving changes, this allows improvement in response times, has the necessary capacity to attach evidence for optimal documentation.Generates report easily and accurately.The knowledge base allows sharing data about other experiences with other users. What do you ...

"The Remedy"

What do you like best about BMC Helix ITSM? It is a simple application, and with a fairly friendly graphical interface. What do you dislike about BMC Helix ITSM? in certain moments the application has difficulties to update some other information. Recommendations to others considering BMC Helix ITSM: It is a really useful tool that will make your life much easier, so you can take the help tables to another level taking advantage of the novel ways to keep your clients informed of what is ...

"Great tool but it needs to improve the speed of launching and working"

What do you like best about BMC Helix ITSM? I like the way it manages and shows the incidents. I also like that is possible to arrange the incident tickets by date, by name, type, etc. It has several items to follow up any incident (start date, update time, end date, binnacle space. It is possible to know who received and handled the tickets for the first time. It has a record of changes made in tickets, What do you dislike about BMC Helix ITSM? The version I currently use doesn't have a ...

"Good product "

What do you like best about BMC Helix ITSM? Flexibility, self service management, customizable What do you dislike about BMC Helix ITSM? Maintenance required, must be careful with some options What problems is BMC Helix ITSM solving and how is that benefiting you? Self service for IT related requests and tasks

"Terrible Program"

What do you like best about BMC Helix ITSM? If I had to switch to another program to submit tickets or change orders, there is no way that it would be worse that BMC Remedy, so I feel prepared for anything now. What do you dislike about BMC Helix ITSM? It is horrible. The absolute worst thing is that it will give you error messages when trying to submit a ticket, but not let you know what the error is. Instead is will just say something like: " Error 2334516" and you have to go back through ...

"Just started using this software. Seems very comprehensive so far."

What do you like best about BMC Helix ITSM? I like that it is a complex program, with a lot of customizable options. For our large company it fits all of our unique needs. What do you dislike about BMC Helix ITSM? Extra Pop-up windows that are a new window totally. Would prefer not to have to go back or exit out of extra windows. Additionally sometimes the errors do not fully explain the issue. Recommendations to others considering BMC Helix ITSM: I would say that it may take a little bit ...

"Reliable and Easy to Use"

What do you like best about BMC Helix ITSM? I like that Remedy is responsive, and has a low cost to our organization. What do you dislike about BMC Helix ITSM? isThe interface is dated and not especially intuitive. It looks like it's from the early 2000's. What problems is BMC Helix ITSM solving and how is that benefiting you? ItIt's inexpensive to our organization, and allows the entire organization to submit tickets, while ensuring that only people who need to, see them.

"Quick and Easy Way to Submit Helpdesk tickets"

What do you like best about BMC Helix ITSM? Shows past tickets and is fairly easy to navigate. What do you dislike about BMC Helix ITSM? The amount of emails you get after you submit a ticket What problems is BMC Helix ITSM solving and how is that benefiting you? Whenever I have an issue/problem at work, I am able to submit a helpdesk ticket and get help from the right department super quickly.

"everything you need for support tickets, change management and collaboration for support center "

What do you like best about BMC Helix ITSM? all in one screen. customization for a specific job or function What do you dislike about BMC Helix ITSM? cost, so far we are very happy with it. if you wanted to save money you can limit the lic to access it and setup up timeout Recommendations to others considering BMC Helix ITSM: up front cost is a bit higher but the ease of use and the customization will make it an important part of your company What problems is BMC Helix ITSM solving and how ...

"everything you need for support tickets, change management and collaboration for support center "

What do you like best about BMC Helix ITSM? all in one screen. customization for a specific job or function What do you dislike about BMC Helix ITSM? cost, so far we are very happy with it. if you wanted to save money you can limit the lic to access it and setup up timeout Recommendations to others considering BMC Helix ITSM: up front cost is a bit higher but the ease of use and the customization will make it an important part of your company What problems is BMC Helix ITSM solving and how ...