BMC Helix ITSM Reviews in May 2025: User Ratings, Pros & Cons

"The Most complete IT Service Management Suite "

What do you like best about BMC Helix ITSM? It is the most complete tool I have used to manage incidents, problems, changes, and most ITIL processes. Easy and agile use to generate ticket, manage problems, manage changes, manage CIs with the CMDB, job scheduling, real-time reports and a long ect offered by the BMC tool. It allows you to modify it and adapt it to your needs and those of your service, modifying its forms or creating new forms. What do you dislike about BMC Helix ITSM? The ...

"BMC REMEDY"

What do you like best about BMC Helix ITSM? I like when the time of an incident is paused when sent to a customer to give their input. What do you dislike about BMC Helix ITSM? Its quite slow and it takes a while to load. Also when a ticket has an attachment it takes a while to load. Recommendations to others considering BMC Helix ITSM: One of the best software for ticket management What problems is BMC Helix ITSM solving and how is that benefiting you? Ticket system, for solving tier 1 n ...

"Powerfull but so slow"

What do you like best about BMC Helix ITSM? it is a good tool to create ticket for helpdesk What do you dislike about BMC Helix ITSM? it is terribly slow and ugly. You have to wait long time before they change that What problems is BMC Helix ITSM solving and how is that benefiting you? ticketing tool for helpdesk IT

"Remedy review"

What do you like best about BMC Helix ITSM? Remedy is good to report an incident and open a change request and maintain the incident tickets. its the best place to have incidents tracked What do you dislike about BMC Helix ITSM? cannot open in multiple browser. in some case we wanted to clone a change and that needs to be compared we cannot do it. Recommendations to others considering BMC Helix ITSM: definitly reccomend the system that runs on production enablement environment What problems ...

"Remedy review"

What do you like best about BMC Helix ITSM? Remedy is good to report an incident and open a change request and maintain the incident tickets. its the best place to have incidents tracked What do you dislike about BMC Helix ITSM? cannot open in multiple browser. in some case we wanted to clone a change and that needs to be compared we cannot do it. Recommendations to others considering BMC Helix ITSM: definitly reccomend the system that runs on production enablement environment What problems ...

"Buena herramienta de ticketing e inventario"

What do you like best about BMC Helix ITSM? herramienta fácil de usar, opción de reportes, fácil seguimiento de ticket ya que se añaden los comentarios directamente al responder a un email en el que se indique la REQ o INC en el asunto, What do you dislike about BMC Helix ITSM? la opcion de campos obligatorios a la hora de hacer nuevas solicitudes, o que te obligue a tener permisos de administrador para hacer modificaciones. Recommendations to others considering BMC Helix ...

"Herramienta de ticketing "

What do you like best about BMC Helix ITSM? Asignar incidencias a un departamento concreto para el tratado más rápido de la misma. What do you dislike about BMC Helix ITSM? Tarda bastante en sacar los reportes de los inventarios. Recommendations to others considering BMC Helix ITSM: [email protected] What problems is BMC Helix ITSM solving and how is that benefiting you? Se resuelven incidencias con esta herramienta y se genera una base de datos con todas ellas, para consultarlas en un futuro.

"Remedy is great and robust "

What do you like best about BMC Helix ITSM? I really like how easy it is to use. I also like how robust the platform is for asset management and tracking as well as for incident amd requests management. What do you dislike about BMC Helix ITSM? I have seen it implemented well and. It so well. I dislike that the went away from the client app. I've gotten used to the web app but the client app seemed much faster. What problems is BMC Helix ITSM solving and how is that benefiting you? Just ...

"Remedy is great and robust "

What do you like best about BMC Helix ITSM? I really like how easy it is to use. I also like how robust the platform is for asset management and tracking as well as for incident amd requests management. What do you dislike about BMC Helix ITSM? I have seen it implemented well and. It so well. I dislike that the went away from the client app. I've gotten used to the web app but the client app seemed much faster. What problems is BMC Helix ITSM solving and how is that benefiting you? Just ...

"excellent tool to generate indicators. Little visually friendly and unfriendly for its navigability."

What do you like best about BMC Helix ITSM? It is a tool that can be adapted to the needs of the business, it is robust, it prints reports that facilitate audit work. It is a reliable and robust tool. Generates report number without saving changes, this allows improvement in response times, has the necessary capacity to attach evidence for optimal documentation.Generates report easily and accurately.The knowledge base allows sharing data about other experiences with other users. What do you ...