BMC Helix ITSM Reviews in May 2025: User Ratings, Pros & Cons

"The most complete tool to follow ITIL process"

What do you like best about BMC Helix ITSM? BMC Remedy is a complete tool for a complete management of ITIL procedures, incidents, request, changes, inventory, etc... What do you dislike about BMC Helix ITSM? Web interface when you have a big deployment with a big database, it's not very fast. Recommendations to others considering BMC Helix ITSM: Inventory management, Incidents, Requests, Control of changes management What problems is BMC Helix ITSM solving and how is that benefiting ...

"BMC Remedy"

What do you like best about BMC Helix ITSM? Tener centralizado todas las incidencias de los usuarios asi como el stock de la empresa What do you dislike about BMC Helix ITSM? La lentitud de la herramienta al hacer informes densos What problems is BMC Helix ITSM solving and how is that benefiting you? Para mi trabajo es muy importante ya que se reciben todas las incidencias de los usuarios a traves de esta aplicacion

"BMC Remedy"

What do you like best about BMC Helix ITSM? Tener centralizado todas las incidencias de los usuarios asi como el stock de la empresa What do you dislike about BMC Helix ITSM? La lentitud de la herramienta al hacer informes densos What problems is BMC Helix ITSM solving and how is that benefiting you? Para mi trabajo es muy importante ya que se reciben todas las incidencias de los usuarios a traves de esta aplicacion

"BMC Remedy is a great business tool"

What do you like best about BMC Helix ITSM? Remedy is a great tool for the enterprise that can be configured to whatever needs the organization is looking for. Remedy is great for tracking changes and projects and had numerous features like methods to notify additional staff for approvals, areas to add comments and notes, and customizable drop down menus that can assist with eForms for whatever change request you are needing What do you dislike about BMC Helix ITSM? Remedy can have a new ...

"A quite flexible product, but irreplaceable"

What do you like best about BMC Helix ITSM? Remedy's modularity allows it to be implemented in a simple and practical way in different departments of the company. This is one of the most efficient product that I have had the pleasure to work with. What do you dislike about BMC Helix ITSM? It is difficult to make the main platform to interact with other tools for, for example, intelligent reporting. It is complex and not easy to use, and its interface is not pleasant. Recommendations to ...

"Excellent for what it offers"

What do you like best about BMC Helix ITSM? User defined queues in addition to defaults. Ticket assignment is clear and simple. Automatic escalations after certain thresholds. Ability to reopen tickets if necessary. What do you dislike about BMC Helix ITSM? software can seem clunky at times. Doesn't easily play well with monitoring suites. What problems is BMC Helix ITSM solving and how is that benefiting you? We've used remedy for change management and incident management/ ticketing. The ...

"Aplicación de gestión de incidencias profesional "

What do you like best about BMC Helix ITSM? Lo fácil que resulta trabajar con esta herramienta. La gestión en tiempo real es rápida y permite un trabajo eficiente. What do you dislike about BMC Helix ITSM? En ocasiones al trabajar en equipo accediendo desde múltiples cuentas a la herramienta resulta algo lenta en respuesta. Recommendations to others considering BMC Helix ITSM: Es una herramienta perfecta para la resolución y gestión de incidencias a nivel de usuario. La agilidad y eficacia ...

"La herramienta mas complenta para tu servicedesk"

What do you like best about BMC Helix ITSM? Lo mejor es que integra todos los procesos de ITIL en una sola herramienta, tienes gestion de problemas, gestión de cambios, gestión de la configuración, gestión de incidencias, gestión del conocimiento, un todo en uno integrado para el service desk. Ademas su fácil uso para el servicedesk, para que gestione las incidencias, asociándolas a problemas comunes o a la base del conocimiento, para que el operador pueda resolver en un menor tiempo la ...

"La herramienta mas complenta para tu servicedesk"

What do you like best about BMC Helix ITSM? Lo mejor es que integra todos los procesos de ITIL en una sola herramienta, tienes gestion de problemas, gestión de cambios, gestión de la configuración, gestión de incidencias, gestión del conocimiento, un todo en uno integrado para el service desk. Ademas su fácil uso para el servicedesk, para que gestione las incidencias, asociándolas a problemas comunes o a la base del conocimiento, para que el operador pueda resolver en un menor tiempo la ...

"The Most complete IT Service Management Suite "

What do you like best about BMC Helix ITSM? It is the most complete tool I have used to manage incidents, problems, changes, and most ITIL processes. Easy and agile use to generate ticket, manage problems, manage changes, manage CIs with the CMDB, job scheduling, real-time reports and a long ect offered by the BMC tool. It allows you to modify it and adapt it to your needs and those of your service, modifying its forms or creating new forms. What do you dislike about BMC Helix ITSM? The ...