BMC Helix ITSM Reviews in May 2025: User Ratings, Pros & Cons

"Reliable way to contain and maintain issues"

What do you like best about BMC Helix ITSM? Availability of fields where you can give a lot of details about your tickets for issues, problem, and changes. What do you dislike about BMC Helix ITSM? The linking of tickets through the issues is clunky and not a progression as it should be. What problems is BMC Helix ITSM solving and how is that benefiting you? We use remedy for our technology issues within our many systems. We can have almost unlimited information captured to help document ...

"Perfect tool for incident management"

What do you like best about BMC Helix ITSM? BMC remedy helps us to automate incident and problem management workflow to reduce the number of incidents handled, improve resolution times, and prevent future incidents. What do you dislike about BMC Helix ITSM? Active directory sync is not happening well, for instance some people records might not be synchronized, which appear in the CTM. People Records that have not been reconciled table, after we run the synchronization ...

"Perfect tool for incident management"

What do you like best about BMC Helix ITSM? BMC remedy helps us to automate incident and problem management workflow to reduce the number of incidents handled, improve resolution times, and prevent future incidents. What do you dislike about BMC Helix ITSM? Active directory sync is not happening well, for instance some people records might not be synchronized, which appear in the CTM. People Records that have not been reconciled table, after we run the synchronization ...

"Simple but outdated."

What do you like best about BMC Helix ITSM? It is simple and fairly user friendly to get use to. What do you dislike about BMC Helix ITSM? It is an outdated system that needs to be updated so it can be more faster. Recommendations to others considering BMC Helix ITSM: Get ready to learn to use it properly on your own as there is no manual. What problems is BMC Helix ITSM solving and how is that benefiting you? It provides benefits for change management and keeping and tracking all changes.

"Very powerful, often poorly implemented"

What do you like best about BMC Helix ITSM? Remedy has the potential to be a fantastic resource for incident tracking and information What do you dislike about BMC Helix ITSM? Unfortunately, every environment I've encountered is often thrown together haphazardly and is plagued with organizational and performance issues What problems is BMC Helix ITSM solving and how is that benefiting you? Incident and project tracking

"BMC Remedy review"

What do you like best about BMC Helix ITSM? I like the feature that I can download all the information and use them to create graphs for clients and senior management. What do you dislike about BMC Helix ITSM? The tool sometimes freezes because of the sheer data volume or fast operations. What problems is BMC Helix ITSM solving and how is that benefiting you? Resolving issues reported by users through Remedy. It is easy to track and observe the response time.

"BMC Remedy review"

What do you like best about BMC Helix ITSM? I like the feature that I can download all the information and use them to create graphs for clients and senior management. What do you dislike about BMC Helix ITSM? The tool sometimes freezes because of the sheer data volume or fast operations. What problems is BMC Helix ITSM solving and how is that benefiting you? Resolving issues reported by users through Remedy. It is easy to track and observe the response time.

"BMC Remedy"

What do you like best about BMC Helix ITSM? Remedy is great because it can make a single destination to track all the data from multiple users and perform quick customer service. The availabilty of the software to bridge different information systems is valuable and the API’s are available for you to make this more friendly with other systems. What do you dislike about BMC Helix ITSM? The learning curve for the software is definitely not desireable and the fact that the report handout is ...

"Awesome"

What do you like best about BMC Helix ITSM? I love the ease of the ticket tracking system What do you dislike about BMC Helix ITSM? Nothing really, it is simple to use and no huge learning curve What problems is BMC Helix ITSM solving and how is that benefiting you? Ticket Tracking

"Awesome"

What do you like best about BMC Helix ITSM? I love the ease of the ticket tracking system What do you dislike about BMC Helix ITSM? Nothing really, it is simple to use and no huge learning curve What problems is BMC Helix ITSM solving and how is that benefiting you? Ticket Tracking