BMC Helix ITSM Reviews in May 2025: User Ratings, Pros & Cons

"BMC Remedy"

What do you like best about BMC Helix ITSM? A good user interface for its users. Provides alerts to necessary personnel What do you dislike about BMC Helix ITSM? Can have a better customer portal, Need proper mobile access What problems is BMC Helix ITSM solving and how is that benefiting you? Worked with Innovation Suite for building an application

"Good ticketing tool"

What do you like best about BMC Helix ITSM? Tracking and linking with multiple systems.. even this is tracked to SAP solution manager. So what ever the values in Solution manger are created then this is helpful. What do you dislike about BMC Helix ITSM? Not so user friendly and should have good knowledge to understand the tool. Suppose if there is a save button then i need to keep on searching the save button where it is. So this is not helpful. Recommendations to others considering BMC ...

"Decent Program"

What do you like best about BMC Helix ITSM? The ease of catagotizations for tickets. What do you dislike about BMC Helix ITSM? I do not like all of the information you have to put in. It would be much faster if so many things were not mandatory. What problems is BMC Helix ITSM solving and how is that benefiting you? IT reports for ticket catagorization.

"I wish it had a mobile app"

What do you like best about BMC Helix ITSM? It is simple and to the point and easy once you understand it What do you dislike about BMC Helix ITSM? We use this at the hospital and it freezes all day and hard to enter duplicate tickets What problems is BMC Helix ITSM solving and how is that benefiting you? Track tickets

"Great Ticketing Software"

What do you like best about BMC Helix ITSM? Remedy provides excellent tools to document thorough incident reports and process. This software make a it easy to keep track of on going maitence and repair issue, especially related to NOC or critical infrastructure issues. What do you dislike about BMC Helix ITSM? There are so many data entry fields that it can be overwhelming for new users. What problems is BMC Helix ITSM solving and how is that benefiting you? Critical infastructure and NOC ...

"Great Ticketing Software"

What do you like best about BMC Helix ITSM? Remedy provides excellent tools to document thorough incident reports and process. This software make a it easy to keep track of on going maitence and repair issue, especially related to NOC or critical infrastructure issues. What do you dislike about BMC Helix ITSM? There are so many data entry fields that it can be overwhelming for new users. What problems is BMC Helix ITSM solving and how is that benefiting you? Critical infastructure and NOC ...

"BMC Remedy "

What do you like best about BMC Helix ITSM? This system I have recently began using after my company transitioned from an older ticket management system. It is very easy to find tickets add comments and update statuses. What do you dislike about BMC Helix ITSM? The system sometimes has a habit of not allowing certain users to assign tickets to themselves. Recommendations to others considering BMC Helix ITSM: Yes very simple and easy to use. What problems is BMC Helix ITSM solving and how is ...

"Remedy is great but slow "

What do you like best about BMC Helix ITSM? There are lots of features that allow you to customize the flow to meet your needs. What do you dislike about BMC Helix ITSM? The system is easily overwhelmed when many users are logged in at the same time. What problems is BMC Helix ITSM solving and how is that benefiting you? We have a streamlined process which increases our efficiency and allows us to track what step we’re at and what may be holding up the process.

"Ticket system "

What do you like best about BMC Helix ITSM? The subsequent upgrades have been very beneficial What do you dislike about BMC Helix ITSM? Still a little clunky but was able to suitable for everyday use What problems is BMC Helix ITSM solving and how is that benefiting you? Great admin for trouble

"Ticket system "

What do you like best about BMC Helix ITSM? The subsequent upgrades have been very beneficial What do you dislike about BMC Helix ITSM? Still a little clunky but was able to suitable for everyday use What problems is BMC Helix ITSM solving and how is that benefiting you? Great admin for trouble