BMC Helix ITSM Reviews in May 2025: User Ratings, Pros & Cons

"Best tool for resolution of Dockets"

What do you like best about BMC Helix ITSM? It is very helpful for resolving the tickets..almost all the attributes are self explanatory and easy to use, what i like the most is the reports generated with all the details, when the docket was raised, when it was resolved, by whom etc...it has all the details clearly...it makes life easy... What do you dislike about BMC Helix ITSM? So far everything is good about Remedy tool Recommendations to others considering BMC Helix ITSM: Please go ...

"Best tool for resolution of Dockets"

What do you like best about BMC Helix ITSM? It is very helpful for resolving the tickets..almost all the attributes are self explanatory and easy to use, what i like the most is the reports generated with all the details, when the docket was raised, when it was resolved, by whom etc...it has all the details clearly...it makes life easy... What do you dislike about BMC Helix ITSM? So far everything is good about Remedy tool Recommendations to others considering BMC Helix ITSM: Please go ...

"Excellent program to control activities!"

What do you like best about BMC Helix ITSM? I like this program because it is very practical and easy to use. In addition to being via the web, which does not require a robust machine to run it. I also like the exported reports that can be converted to excel, being able to monitor all the type of request / request that occurs in the company. What do you dislike about BMC Helix ITSM? There are still a lot of tools I do not know how to use, but so far, I have not found anything I do not ...

"Excellent program to control activities!"

What do you like best about BMC Helix ITSM? I like this program because it is very practical and easy to use. In addition to being via the web, which does not require a robust machine to run it. I also like the exported reports that can be converted to excel, being able to monitor all the type of request / request that occurs in the company. What do you dislike about BMC Helix ITSM? There are still a lot of tools I do not know how to use, but so far, I have not found anything I do not ...

"The best software for control all tickets type"

What do you like best about BMC Helix ITSM? This software is very easy for use, it has a very friendly interface.. It helps the company to control the attendance and provide the types of tickets that happen most. It also shows the client's satisfaction when the employee terminates the ticket. I also like to have the function to export to excel. What do you dislike about BMC Helix ITSM? Until the moment of use, I did not find anything in this tool that I do not like. It has many features ...

"The best software for control all tickets type"

What do you like best about BMC Helix ITSM? This software is very easy for use, it has a very friendly interface.. It helps the company to control the attendance and provide the types of tickets that happen most. It also shows the client's satisfaction when the employee terminates the ticket. I also like to have the function to export to excel. What do you dislike about BMC Helix ITSM? Until the moment of use, I did not find anything in this tool that I do not like. It has many features ...

"Great ITSM software for enterprise level organizations"

What do you like best about BMC Helix ITSM? Easy for end-user use for creating trouble tickets and tracking technician performance. We used to award the best technicians. Can split and merge tickets. What do you dislike about BMC Helix ITSM? Basically the same survey functionality as version 4. We track this metric so we can how we provide services to our customers. Recommendations to others considering BMC Helix ITSM: Improve survey system and graphical workflows. What problems is BMC ...

"BMC Remedy software Review"

What do you like best about BMC Helix ITSM? The thing that I like best about BMC Remedy software is that the main window is organized nicely. It is easy to sort by user or time last opened which can come in handy when you are dealing with a lot of requests or incidents. It also gives you the option to set a refresh interval which will automatically refresh the system and it will then not log you out. What do you dislike about BMC Helix ITSM? BMC Remedy software is slow and it is difficult ...

"Review "

What do you like best about BMC Helix ITSM? Navigating the modules is fairly easy. I'm not a power user by any means but it's fairly intuitive and easily modified for any companies use case. What do you dislike about BMC Helix ITSM? We are using an older version and their are some errors that appear that can be hard to figure out sometimes. What problems is BMC Helix ITSM solving and how is that benefiting you? It's doing a good job of managing our IT tickets and feeds into our reporting ...

"Remedy IT Service Management"

What do you like best about BMC Helix ITSM? My team used Remedy IT Service Management during project and deployment planning for a very large payroll centralization project. Because we were facilitating a large enterprise deployment with multiple phases/waves (subject matter expertise did not exist in the legacy systems), my team drove the majority of the post-live support model design elements, as well as overseeing the change management activities as we planned to bring not only the ...