BMC Helix ITSM Reviews in June 2026: User Ratings, Pros & Cons

"BMC Remedy Review "

What do you like best about BMC Helix ITSM? Integration between client, user, and internal is virtually seem less. What do you dislike about BMC Helix ITSM? There are a LOT of options for littlest detail. With the different tabs to select from in the dashboard, it at times can become confusing if not used on a regular basis. Recommendations to others considering BMC Helix ITSM: If you're looking for a comprehensive software platform to track multiple issues, this is for you. Just keep in ...

"Why why why"

What do you like best about BMC Helix ITSM? There isnt much good that i can say in my time of using it. it worked, sometimes What do you dislike about BMC Helix ITSM? Its slow, tedious, customisability is the worst. it crashed non stop. we had to make other scripts just to get certain featurs to work. no thank you. Recommendations to others considering BMC Helix ITSM: Rather go with something that works. Service now is really good. What problems is BMC Helix ITSM solving and how is that ...

"Best all-in-one Service desk & IT management software"

What do you like best about BMC Helix ITSM? All-in-one Solution Great Navigation and UI What do you dislike about BMC Helix ITSM? At times too many items/fields in a page What problems is BMC Helix ITSM solving and how is that benefiting you? My employer uses it for IT service desk and I also used it for IT change management in one of our clients.

"Performance is a little slow"

What do you like best about BMC Helix ITSM? Good product but performance is slow. Ease of use. What do you dislike about BMC Helix ITSM? performance is slow. taking lot of time to load. What problems is BMC Helix ITSM solving and how is that benefiting you? used for change management.

"Not the greatest ticketing system"

What do you like best about BMC Helix ITSM? at this time the system was not setup properly for me to be able to find a good aspect for it What do you dislike about BMC Helix ITSM? the multiple drop downs and the fact that its response time takes sometimes minutes just to be able to complete/create a case, multiple tabs that do not fall within my job duties What problems is BMC Helix ITSM solving and how is that benefiting you? nework/desktop/remote user facing issues

"Good functions, but needs improvements."

What do you like best about BMC Helix ITSM? Rich functions. All the basic functions are there to use. What do you dislike about BMC Helix ITSM? Hard to navigate. Very hard to find the information you need, especially if you are not trained on a specific function, it's very hard, What problems is BMC Helix ITSM solving and how is that benefiting you? Service requests. Ordered manner, easy to search.

"Wonderful tool for tracking defects"

What do you like best about BMC Helix ITSM? Perfect defect tracking tool.The best would be all the important data reflecting on the screen simultaneously. I have used QC, but that seems to be complicated, may be design wise. Interlinking other defects too works fine. It helps in better communication between developer and tester with all data at one point. What do you dislike about BMC Helix ITSM? Sometimes filling up too many sections would make it lengthy procedure, but it's good for ...

"Terrible product wouldn't waste my time with it."

What do you like best about BMC Helix ITSM? There is not one thing about this software that I really like. It doesn't work, it is a giant piece of crap and I urge anyone considering not to use it. What do you dislike about BMC Helix ITSM? "Caught exception:'undefined' is null or not an object", all day everyday, makes me want to punch my screen! Recommendations to others considering BMC Helix ITSM: Do not consider, use ServiceNow or HP Service Manager What problems is BMC Helix ITSM solving ...

"Adequate product for daily use of ticket entry"

What do you like best about BMC Helix ITSM? The search is quite fast. I'm able to pull up historical tickets in an extremely short amount of time. What do you dislike about BMC Helix ITSM? The interface is a little on the antiquated side, but I'm not using it for looks. What problems is BMC Helix ITSM solving and how is that benefiting you? Keeping track of customer tickets to minimize duplication of effort.

"Easy to use for all ticketing needs"

What do you like best about BMC Helix ITSM? The ease with which tickets can be categorized and takes care of end to end Service management needs. Also I can report on the statuses of various tickets and track the progress as required. Report on SLA, check the status of tickets, count of tickets and many more. The list mostly goes endless. What do you dislike about BMC Helix ITSM? Nothing specific. Some decluttring required on the interface side. Some of the screens have too many things. It ...