BMC Helix ITSM Reviews in July 2025: User Ratings, Pros & Cons

"Work Orders are easy with BMC"

What do you like best about BMC Helix ITSM? BMC helps to create work orders and tickets from the users and address them efficiently. It also makes it possible to keep track of the already performed tickets for house keeping purposes. What do you dislike about BMC Helix ITSM? I hate the interface, sometimes there are pop ups that pop out of different tabs. Inconsistent design, hope they change that in the new version. Sometimes the application crashes as well. What problems is BMC Helix ITSM ...

"Frustration "

What do you like best about BMC Helix ITSM? Nothing really. It is slow and hard to search for tickets. What do you dislike about BMC Helix ITSM? It is really slow and hard to search for tickets. What problems is BMC Helix ITSM solving and how is that benefiting you? Help Desk tickets

"Good but heavy on system"

What do you like best about BMC Helix ITSM? Incident Management, Problem management all at one place What do you dislike about BMC Helix ITSM? Slow response, lack of integration with new tools (or may be our org done have that), Not so easy Reporting configuration Recommendations to others considering BMC Helix ITSM: Overall a nice tool. BMC needs to work on improving response time for the application and can add better dashboard for easy reporting. Integration with new tools needs to be ...

"We use Remedy to record/escalate student inquiries. Having a history helps to resolve issues."

What do you like best about BMC Helix ITSM? What I like best about Remedy is being able to review the history of a student's inquiries to research any issues and see what the student has been told already. What do you dislike about BMC Helix ITSM? I'm not as impressed with the overall look of Remedy and feel that the interface could allow more customization by each user. What problems is BMC Helix ITSM solving and how is that benefiting you? We're able to track and pull reports for ...

"Good Service tool"

What do you like best about BMC Helix ITSM? Easy to request for services and also raise issues. User interface is good and fast. What do you dislike about BMC Helix ITSM? The interface though is good it can be improved to be more user friendly. Recommendations to others considering BMC Helix ITSM: Easy to use. If the interface can be more user friendly, then there is a lot of promise. What problems is BMC Helix ITSM solving and how is that benefiting you? We use it for daily requests and ...

"Good Service tool"

What do you like best about BMC Helix ITSM? Easy to request for services and also raise issues. User interface is good and fast. What do you dislike about BMC Helix ITSM? The interface though is good it can be improved to be more user friendly. Recommendations to others considering BMC Helix ITSM: Easy to use. If the interface can be more user friendly, then there is a lot of promise. What problems is BMC Helix ITSM solving and how is that benefiting you? We use it for daily requests and ...

"BMC Service DeskPlus"

What do you like best about BMC Helix ITSM? ease of use great support ability to tie in other BMC products to service desk Great way to track help tickets and set up changes for review and maintain parameters and procedures for making changes and ability to verify and get others to approve and keep track of this Ability to tie in IBM notes to automatically create tickets and use Service desk to send emails that automatically save in ticket for better record keeping of communication between ...

"BMC Remedy review"

What do you like best about BMC Helix ITSM? I like the ease of use which BMC Remedy provides. It's UI is seamless and intuitive, providing efficient performance of tasks and little learning curve downtime. What do you dislike about BMC Helix ITSM? I cannot think of anything specific that I dislike about BMC Remedy. I am very satisfied with its current platform availability and version. What problems is BMC Helix ITSM solving and how is that benefiting you? We use BMC Remedy for help desk ...

"Straightforward tool to use"

What do you like best about BMC Helix ITSM? Remedy tool is a good software to be used in a regular help desk environment. It has all main features and flexibility to manage tickets and issues. It has convinient reporting and performance review functionality useful for the management team. What do you dislike about BMC Helix ITSM? The software may not be flexible enough to re-route existing tickets. It may be slow sometimes, and the main interface can be improved from usability ...

"Remedy Review"

What do you like best about BMC Helix ITSM? The ability to capture trouble ticket data and then pull reports on that data to determine the types of tickets you receive as well as data on if you are meeting your SLA requirements. What do you dislike about BMC Helix ITSM? The reporting section/capability could use a bit of a face lift, perhaps more pre-built reports and have them a bit more appealing in design. What problems is BMC Helix ITSM solving and how is that benefiting you? Were able ...