BMC Helix ITSM Reviews in July 2025: User Ratings, Pros & Cons

"Cutting edge with an established past!"

What do you like best about BMC Helix ITSM? The look and feel of SmartIT and MyIT bring an intuitive interface that also looks professtional as well as functional. What do you dislike about BMC Helix ITSM? The lack of supporting all the customizable capabilities of the Remedy software. What problems is BMC Helix ITSM solving and how is that benefiting you? Addressing the need to faciltate and answer the questions of 13 million users. Automation is the key.

"Remedy"

What do you like best about BMC Helix ITSM? Best alm tool with easy configuration and nice tool for workflow designing What do you dislike about BMC Helix ITSM? Not easy to write webservices. Webservices was quite difficult to consume Recommendations to others considering BMC Helix ITSM: Try tcs service manager What problems is BMC Helix ITSM solving and how is that benefiting you? I am integrating multiple item tools and consuming webservices is quite difficult

"Remedy"

What do you like best about BMC Helix ITSM? Best alm tool with easy configuration and nice tool for workflow designing What do you dislike about BMC Helix ITSM? Not easy to write webservices. Webservices was quite difficult to consume Recommendations to others considering BMC Helix ITSM: Try tcs service manager What problems is BMC Helix ITSM solving and how is that benefiting you? I am integrating multiple item tools and consuming webservices is quite difficult

"BMC Remedy review"

What do you like best about BMC Helix ITSM? Our org uses Create and manage your own reports and dashboards BMC Remedy Smart Reporting charts, report designer, and self service BMC Remedy Smart Reporting with different browsers What do you dislike about BMC Helix ITSM? While trying to Cross-launching to Smart IT requires configuration team was having some troubles initially but that was resolved later on with some help What problems is BMC Helix ITSM solving and how is that benefiting ...

"Our team uses Remedy to submit and track changes to the software we use"

What do you like best about BMC Helix ITSM? Being able to submit a request and track it's progress. What do you dislike about BMC Helix ITSM? Not being able to copy/paste regularly used phrases/sentences Recommendations to others considering BMC Helix ITSM: It allows tracking of requests by both the submitter and the assignee. What problems is BMC Helix ITSM solving and how is that benefiting you? Tracking the requests is the best benefit for both sides of the ticket.

"Our team uses Remedy to submit and track changes to the software we use"

What do you like best about BMC Helix ITSM? Being able to submit a request and track it's progress. What do you dislike about BMC Helix ITSM? Not being able to copy/paste regularly used phrases/sentences Recommendations to others considering BMC Helix ITSM: It allows tracking of requests by both the submitter and the assignee. What problems is BMC Helix ITSM solving and how is that benefiting you? Tracking the requests is the best benefit for both sides of the ticket.

"senior software analyst"

What do you like best about BMC Helix ITSM? BMC remedy tool is very handy ticketing tool. What do you dislike about BMC Helix ITSM? user interface could be mire interactive. Recommendations to others considering BMC Helix ITSM: Good ticketing tool.Should be used by companies which are solving client problems for tracking theirs pending requests. What problems is BMC Helix ITSM solving and how is that benefiting you? Service request and incidents are solved with the help of BMC.I have ...

"A simple change management tool"

What do you like best about BMC Helix ITSM? It has a simple interface.Easy to navigate around.We can access it via a web portal which makes it all the more easy and Id say more accessible anytime anywhere.You can trace the change easily which is a huge plus unlike some complex interfaces. What do you dislike about BMC Helix ITSM? At times if we have a complex process i.e dealing with multiple user information can get a bit tedious.I wish I could export search results too since i always had ...

"A simple change management tool"

What do you like best about BMC Helix ITSM? It has a simple interface.Easy to navigate around.We can access it via a web portal which makes it all the more easy and Id say more accessible anytime anywhere.You can trace the change easily which is a huge plus unlike some complex interfaces. What do you dislike about BMC Helix ITSM? At times if we have a complex process i.e dealing with multiple user information can get a bit tedious.I wish I could export search results too since i always had ...

"Good tool for incident management and service request management"

What do you like best about BMC Helix ITSM? BMC Remedy provides a good tool for incident management and service request management. It also provides good features for problem management and knowledge management. I would recommend it as a tool for IT Helpdesk issues. What do you dislike about BMC Helix ITSM? The tool is good and has a number of fields. It can sometimes confuse user if the product has not been properly configured. Otherwise, there are no issues. Recommendations to others ...