BMC Helix ITSM Reviews in June 2025: User Ratings, Pros & Cons

"Remedy review"

What do you like best about BMC Helix ITSM? The easy use of the software and the options to track multiple items What do you dislike about BMC Helix ITSM? I do not see anything to dislike in remedy What problems is BMC Helix ITSM solving and how is that benefiting you? Issue, change and request tracking

"BMC Remedy Review"

What do you like best about BMC Helix ITSM? Creating change requests and assigning tasks What do you dislike about BMC Helix ITSM? It will take time to create change CR as the data needs to be fetch from more number of tables What problems is BMC Helix ITSM solving and how is that benefiting you? We use this to create change requests and assign the tasks to teams. We can prioritize tasks.

"Everyting You Need and Maybe More"

What do you like best about BMC Helix ITSM? Richness of the solution. There is prebuilt mechanisms to perform any function you would consider it the Service Management space, all you have to do is check boxes and add data such as your people, places, support groups, and your rules for when something like an approval or notification should happen. Once you've configured your business rules, all the engines/workflows are in place to management. SmartIT is a big step in the right direction for ...

"Everyting You Need and Maybe More"

What do you like best about BMC Helix ITSM? Richness of the solution. There is prebuilt mechanisms to perform any function you would consider it the Service Management space, all you have to do is check boxes and add data such as your people, places, support groups, and your rules for when something like an approval or notification should happen. Once you've configured your business rules, all the engines/workflows are in place to management. SmartIT is a big step in the right direction for ...

"BMC Remedy"

What do you like best about BMC Helix ITSM? Great interface powerful backend and workflow engine. Runs on almost anything, What do you dislike about BMC Helix ITSM? Upgrades with the product have not been fantastic. Also to many things to plugin now that is not actually native to remedy/bmc. What problems is BMC Helix ITSM solving and how is that benefiting you? General ITSM issues, overall reporting and a portal for ITSM Management

"BMC Remedy"

What do you like best about BMC Helix ITSM? Great interface powerful backend and workflow engine. Runs on almost anything, What do you dislike about BMC Helix ITSM? Upgrades with the product have not been fantastic. Also to many things to plugin now that is not actually native to remedy/bmc. What problems is BMC Helix ITSM solving and how is that benefiting you? General ITSM issues, overall reporting and a portal for ITSM Management

"BMC Remedy"

What do you like best about BMC Helix ITSM? BMC has been in this game for a long time, and they have built a robust adaptable product. With the addition of SmartIT now it's even better. What do you dislike about BMC Helix ITSM? One of BMC's greatest strengths is also a weakness - customization. It's possible to over customize the product and really slow the performance. What problems is BMC Helix ITSM solving and how is that benefiting you? Need to track Incidents, Requests, Changes, Assets etc.

"Remedy force Management"

What do you like best about BMC Helix ITSM? We are using remedy force for our ticketing system for salesforce technical related issues where as we are using salesforce cases for actual Aspect product based issues. I liked auto update the information in the ticket when we respond the email and looks and feel also really good. And also there are many different sections like Incident details, Clinet details, Staus details, Assignment details, date details so on which really looks good to there ...

"Remedy force Management"

What do you like best about BMC Helix ITSM? We are using remedy force for our ticketing system for salesforce technical related issues where as we are using salesforce cases for actual Aspect product based issues. I liked auto update the information in the ticket when we respond the email and looks and feel also really good. And also there are many different sections like Incident details, Clinet details, Staus details, Assignment details, date details so on which really looks good to there ...

"BMC Remedy 9.1 Comes of Age"

What do you like best about BMC Helix ITSM? They have modernized the user interface using a intuitive persona based approach for support personnel (SmartIT). On the customer side a similar approach in UI was used which makes it easier for customers to find what they need. Both UIs are now mobile friendly as well. On the integration side, the implementation of the REST api has simplified integration to other systems as well as many of our processes that need to create support incidents ...