BMC Helix ITSM Reviews in June 2025: User Ratings, Pros & Cons

"Remedy Developer"

What do you like best about BMC Helix ITSM? It has robust CMDB with reconciliation and normalization rules. What do you dislike about BMC Helix ITSM? It does not have uniform platform for example for integration it has Atrium Integrator, SRM has different way of building SRD's etc What problems is BMC Helix ITSM solving and how is that benefiting you? IT Service Management and CI repository.

"BMC Remedy"

What do you like best about BMC Helix ITSM? It's a good ticketing tool with good fibercation between incidents change tickets work orders and problem management. Also it can be used as a good supplement as a Reporting tool. What do you dislike about BMC Helix ITSM? The things which I dislike about the software is sometimes when you fill the information and click on save it's not saved completely and also sometimes it gets hanged. Recommendations to others considering BMC Helix ITSM: It's a ...

"BMC Remedy"

What do you like best about BMC Helix ITSM? It's a good ticketing tool with good fibercation between incidents change tickets work orders and problem management. Also it can be used as a good supplement as a Reporting tool. What do you dislike about BMC Helix ITSM? The things which I dislike about the software is sometimes when you fill the information and click on save it's not saved completely and also sometimes it gets hanged. Recommendations to others considering BMC Helix ITSM: It's a ...

"just for incidence reporting "

What do you like best about BMC Helix ITSM? not much so far, it may be that we are using few functionalities at this time What do you dislike about BMC Helix ITSM? IF NOT WELL DEPLOYED THE SYSTEM CAN BE VERY SLOW IN TEARMS OF PERFOMANCE What problems is BMC Helix ITSM solving and how is that benefiting you? it helps staff to align on the deference incidences and resolve them fast so as to ensure business continuity

"Nice tool to handle incidences and more"

What do you like best about BMC Helix ITSM? It is a good and easy to use tool to handle incidences, manage planned jobs, set work orders and so on. It is user friendly and customize to your needs. Support from BMC is really good. What do you dislike about BMC Helix ITSM? Sometimes the GUI is a little bit slow, but it depends on the servers where it relays. In addition to that I have nothing to complain about. Recommendations to others considering BMC Helix ITSM: Go for it, it's a great tool ...

"Remedy is a ticketing system for work"

What do you like best about BMC Helix ITSM? What I like best is the many options to create accounts, reset accounts for remedy and create templates to use for tickets. What do you dislike about BMC Helix ITSM? There is a lot of different options which can be confusing. A lot of different pages to go through, and reports. What problems is BMC Helix ITSM solving and how is that benefiting you? We can keep track of issues happening at work with remedy. We can also keep track of work.

"BMC ARS"

What do you like best about BMC Helix ITSM? BMC ARs is best part of BMC IT management suite. Almost all organization you can find this as their key option for ARS and we are one of them. New popular request option added is one of the good feature which makes it easy to new request. It also allows to manage known issue docs so user can take look at it before raising any incident. What do you dislike about BMC Helix ITSM? Slow to run and user interface need much much improvement. What ...

"BMC ARS"

What do you like best about BMC Helix ITSM? BMC ARs is best part of BMC IT management suite. Almost all organization you can find this as their key option for ARS and we are one of them. New popular request option added is one of the good feature which makes it easy to new request. It also allows to manage known issue docs so user can take look at it before raising any incident. What do you dislike about BMC Helix ITSM? Slow to run and user interface need much much improvement. What ...

"Remedy"

What do you like best about BMC Helix ITSM? easy to use, very intuitive, the website is very quick to load What do you dislike about BMC Helix ITSM? screen fonts are fixed, need to figure out how to adjust the fonts What problems is BMC Helix ITSM solving and how is that benefiting you? Help tickets

"Remedy review"

What do you like best about BMC Helix ITSM? The easy use of the software and the options to track multiple items What do you dislike about BMC Helix ITSM? I do not see anything to dislike in remedy What problems is BMC Helix ITSM solving and how is that benefiting you? Issue, change and request tracking