BMC Helix ITSM Reviews in June 2025: User Ratings, Pros & Cons

"Remedyforce review"

What do you like best about BMC Helix ITSM? Great webbased product for service management using the Salesforce platform. What do you dislike about BMC Helix ITSM? None at this time as we were completely satisfied with this cloud based product. Recommendations to others considering BMC Helix ITSM: Give this product a try and you will be happy you picked the right product! What problems is BMC Helix ITSM solving and how is that benefiting you? Automated helpdesk support.

"Complete ITSM Application from Desktop to Smart Watch"

What do you like best about BMC Helix ITSM? Smart IT and my IT are the best solutions What do you dislike about BMC Helix ITSM? development is not user friendly and difficult What problems is BMC Helix ITSM solving and how is that benefiting you? CMDB and discovery

"Complete ITSM Application from Desktop to Smart Watch"

What do you like best about BMC Helix ITSM? Smart IT and my IT are the best solutions What do you dislike about BMC Helix ITSM? development is not user friendly and difficult What problems is BMC Helix ITSM solving and how is that benefiting you? CMDB and discovery

"Very Difficult to use"

What do you like best about BMC Helix ITSM? I suppose it is good for extracting reporting and dashboards on the data once it is there. Other than that there is nothing that I like about Remedy. The font is tiny and very hard to read. What do you dislike about BMC Helix ITSM? Once again, the font is tiny and very hard to read. Sorting and drilling into data is impossible. The refresh feature does not work. Most of the formatting does not save with a template and needs to be inputted ...

"Using BMC Remedy for Production Support"

What do you like best about BMC Helix ITSM? BMC Remedy is a simple to use tool for production support. We use this for Incident Management and Problem Management What do you dislike about BMC Helix ITSM? The UI of Remedy tool is poor and customization of fields are not as much as expected Recommendations to others considering BMC Helix ITSM: It is a good tool for Incident and Problem management but needs to do well to stay competitive. There are other tools in the market which are much ...

"Service management tool"

What do you like best about BMC Helix ITSM? One tool to cover end to end process for service management What do you dislike about BMC Helix ITSM? Lacks visual experience it looks like an old school design What problems is BMC Helix ITSM solving and how is that benefiting you? Incident management Problem management Service managements GSD

"Remedy tool"

What do you like best about BMC Helix ITSM? Features and interface are the ones which I like What do you dislike about BMC Helix ITSM? Customization and the tool management is the most toughest thing for me What problems is BMC Helix ITSM solving and how is that benefiting you? Speed and accuracy

"BMC Remedy USer"

What do you like best about BMC Helix ITSM? Ease of use of this software is amazing. So robust and flexible that it can be merged with any other application What do you dislike about BMC Helix ITSM? User interface can be improved. Currently its too complex. Recommendations to others considering BMC Helix ITSM: Best ticketing support Application What problems is BMC Helix ITSM solving and how is that benefiting you? Ticketing support system. We create tickets in BMC remedy for the issues and ...

"Service Best practice "

What do you like best about BMC Helix ITSM? I like the product much better & it will show the SLA time slot so IT Infra team look the issue. What do you dislike about BMC Helix ITSM? IM incident management SLA calculation. Recommendations to others considering BMC Helix ITSM: It was good What problems is BMC Helix ITSM solving and how is that benefiting you? service desk IT infra issue

"Remedy Developer"

What do you like best about BMC Helix ITSM? It has robust CMDB with reconciliation and normalization rules. What do you dislike about BMC Helix ITSM? It does not have uniform platform for example for integration it has Atrium Integrator, SRM has different way of building SRD's etc What problems is BMC Helix ITSM solving and how is that benefiting you? IT Service Management and CI repository.