BMC Helix ITSM Reviews in May 2025: User Ratings, Pros & Cons

"Speedy and needy BMC Remedy"

What do you like best about BMC Helix ITSM? very fast, reliable, easy to understand the way it will interact with other modules What do you dislike about BMC Helix ITSM? overall good only, but sometime application gets crashed, may thats because of system issue but not sure What problems is BMC Helix ITSM solving and how is that benefiting you? Ticket correlation

"don't waste your anxiety on remedy"

What do you like best about BMC Helix ITSM? if you have the ticket number you can easily search for your issue What do you dislike about BMC Helix ITSM? it is not intuitive. not user friendly at all What problems is BMC Helix ITSM solving and how is that benefiting you? we use remedy to track metrics for helpdesk

"Remedy quite frequently requires us to submit tickets for remedying the program. (Downtime)"

What do you like best about BMC Helix ITSM? I do like the ability to track the resolution of my tickets once they are submitted to higher tiers. What do you dislike about BMC Helix ITSM? I dislike the frequency with which we are at the mercy of Remedy's downtimes. What problems is BMC Helix ITSM solving and how is that benefiting you? The main problem that's solved is the centralization of facts and problems to assist in the efficiency of the triage process.

"Great app to track changes"

What do you like best about BMC Helix ITSM? This is the best software I used till date for change controls and incident management What do you dislike about BMC Helix ITSM? Sometimes remedy works really slow may be because of heavy load on server What problems is BMC Helix ITSM solving and how is that benefiting you? Change requests Incident tracking

"Information Overload"

What do you like best about BMC Helix ITSM? Simple designs assists with keeping everything uniform and correct What do you dislike about BMC Helix ITSM? Depending on who designs the ticketing software, it can be overloaded with information that is unnecessary. What problems is BMC Helix ITSM solving and how is that benefiting you? Ticketing software to keep track of open and assigned tickets in our queue.

"BMmc remedy"

What do you like best about BMC Helix ITSM? Historically can view information on past issues. What do you dislike about BMC Helix ITSM? Workflows too complex and too many user settings Recommendations to others considering BMC Helix ITSM: Too complex What problems is BMC Helix ITSM solving and how is that benefiting you? Delivering tickets to managed vendors

"Overly complicated software "

What do you like best about BMC Helix ITSM? The amount of features and functionality What do you dislike about BMC Helix ITSM? The convoluted user interface is complicated for both admins and end users to use. Drop downs and categorization should be simplified. Recommendations to others considering BMC Helix ITSM: I would recommend looking at a solution like service now. What problems is BMC Helix ITSM solving and how is that benefiting you? It service desk and ticket resolution

"Remedyforce review"

What do you like best about BMC Helix ITSM? Great webbased product for service management using the Salesforce platform. What do you dislike about BMC Helix ITSM? None at this time as we were completely satisfied with this cloud based product. Recommendations to others considering BMC Helix ITSM: Give this product a try and you will be happy you picked the right product! What problems is BMC Helix ITSM solving and how is that benefiting you? Automated helpdesk support.

"System Architect"

What do you like best about BMC Helix ITSM? Change Management Module/CMDB/Smart Reporting What do you dislike about BMC Helix ITSM? Change Approvals - Needs improvements on removal of unwanted adhoc approvals Recommendations to others considering BMC Helix ITSM: Strong in ITIL Concepts. What problems is BMC Helix ITSM solving and how is that benefiting you? Change Management Module/CMDB/Smart Reporting

"System Architect"

What do you like best about BMC Helix ITSM? Change Management Module/CMDB/Smart Reporting What do you dislike about BMC Helix ITSM? Change Approvals - Needs improvements on removal of unwanted adhoc approvals Recommendations to others considering BMC Helix ITSM: Strong in ITIL Concepts. What problems is BMC Helix ITSM solving and how is that benefiting you? Change Management Module/CMDB/Smart Reporting