BMC Helix ITSM Reviews in May 2025: User Ratings, Pros & Cons

"BMC Remedy review"

What do you like best about BMC Helix ITSM? Looking at my assignments keeps me on task. Keep track of obnoxious specifics. What do you dislike about BMC Helix ITSM? Feels clunky, load time, sometimes feels archaic. Only works in Mozilla Firefox! Huge issue. also all the annoying email notifications I didnt necessarily need. What problems is BMC Helix ITSM solving and how is that benefiting you? Customer service management, incident management. Being able to share other team members on the ...

"Remedy times out too fast"

What do you like best about BMC Helix ITSM? It keeps a historical record of your issues and asset inventory. What do you dislike about BMC Helix ITSM? It times out way too soon. If you take time to do anything else before you save the ticket you have to log out and loose what you just worked on. Recommendations to others considering BMC Helix ITSM: Explore newer solutions. What problems is BMC Helix ITSM solving and how is that benefiting you? It is good for tracking incidents, requests and ...

"Ticketing software"

What do you like best about BMC Helix ITSM? Easy to learn and use. Quick load times. What do you dislike about BMC Helix ITSM? Searching and sorting through previous tickets is not easy. What problems is BMC Helix ITSM solving and how is that benefiting you? Great for reviewing interaction history

"Ticketing software"

What do you like best about BMC Helix ITSM? Easy to learn and use. Quick load times. What do you dislike about BMC Helix ITSM? Searching and sorting through previous tickets is not easy. What problems is BMC Helix ITSM solving and how is that benefiting you? Great for reviewing interaction history

"Nice Incidence management tool"

What do you like best about BMC Helix ITSM? Configurable interface, Layout customisations, Provides systematic hierarchy to follow up the incidence. We can find all incidents and change requests at one location. What do you dislike about BMC Helix ITSM? Very dense layout/cells, multiple sections looks same. Recommendations to others considering BMC Helix ITSM: Remedy needs to work more on better user experience but I will recommend as this certainly provides an infrastructure of incidence ...

"Overall not very impressed"

What do you like best about BMC Helix ITSM? Different modules are available, I use it mainly for change management What do you dislike about BMC Helix ITSM? the initial experience can be cumbersome. It requires a thorough knowledge of the tool and how the internal processes are run What problems is BMC Helix ITSM solving and how is that benefiting you? I use it as part of ITSM, mainly change management. Can’t do without

"Ticketing.."

What do you like best about BMC Helix ITSM? I like being able to create queries to filter out criteria of my own choosing. What do you dislike about BMC Helix ITSM? There is a lack of flexibility as far as customizing layout or exporting data to other databases for use in app development Recommendations to others considering BMC Helix ITSM: Skip and go to service now What problems is BMC Helix ITSM solving and how is that benefiting you? Some of the problems I solve include finding patterns ...

"Reasonable Solution"

What do you like best about BMC Helix ITSM? Great ticket routing, easy to use, customizable interface. What do you dislike about BMC Helix ITSM? Not great integration with our inventory/desktop management suite What problems is BMC Helix ITSM solving and how is that benefiting you? Helpdesk

"Review for BMC remedy INC tool"

What do you like best about BMC Helix ITSM? I like the content of BMC remedy tool and to the detailed level, it goes. The most useful process in the remedy is creating a CRQ it goes to every detailed level of the tasks and another positive thing about remedy is that the tracking of an INC/request it has a detailed comments section to track the request/INC. it is very useful in tracking the multitasking request such as task assignments etc. the PBI creation is a very long process and they ...

"Review for BMC remedy INC tool"

What do you like best about BMC Helix ITSM? I like the content of BMC remedy tool and to the detailed level, it goes. The most useful process in the remedy is creating a CRQ it goes to every detailed level of the tasks and another positive thing about remedy is that the tracking of an INC/request it has a detailed comments section to track the request/INC. it is very useful in tracking the multitasking request such as task assignments etc. the PBI creation is a very long process and they ...