BMC Helix ITSM Reviews in May 2025: User Ratings, Pros & Cons

"Remedy reviewed!"

What do you like best about BMC Helix ITSM? The ease of accessing information and working with the screens once entered. As Helpdesk manager I was relying on much of the data from Remedy to provide reports to upper management. What do you dislike about BMC Helix ITSM? With internal configurations setup some of the screens were not explained too well and were hard to work with Recommendations to others considering BMC Helix ITSM: I would suggest that once configured on site, make sure ...

"Remedy with Smart IT "

What do you like best about BMC Helix ITSM? Remedy gives us a single place to track all incoming requests from users, has features to perform the quick creation of issues, integrates with other central services, and incorporates items like change management and asset management. Also, the ability to link various kinds of information together in the system is valuable (for example, issues related to changes, issues related to users/ devices, etc). API's are also available for use with other ...

"Old Standby"

What do you like best about BMC Helix ITSM? Remedy is a very useful tool that just keeps plugging along. I like the ease of use the best. What do you dislike about BMC Helix ITSM? I wish it were more "digital" and somewhat lightweight. What problems is BMC Helix ITSM solving and how is that benefiting you? We use Remedy for our configuration management database and support center.

"Old Standby"

What do you like best about BMC Helix ITSM? Remedy is a very useful tool that just keeps plugging along. I like the ease of use the best. What do you dislike about BMC Helix ITSM? I wish it were more "digital" and somewhat lightweight. What problems is BMC Helix ITSM solving and how is that benefiting you? We use Remedy for our configuration management database and support center.

"It's no a remedy to our needs"

What do you like best about BMC Helix ITSM? It's ok for reporting and dashboards on the data once it is there. Other than that there is nothing that I like about Remedy. The font is tiny and very hard to read. It does not work with all browsers. What do you dislike about BMC Helix ITSM? The font is tiny and very hard to read. It does not work with all browsers. It's is not at all intuitive. What problems is BMC Helix ITSM solving and how is that benefiting you? Ticketing system.

"Good for industry but very slow.."

What do you like best about BMC Helix ITSM? Ticketing system Features and reporting User access management Categorization and searching option Queue management Over all great tool but there are lot of scope of improvement.MC 9.0 version has overcome lot of issues and it is very fast compare to earlier version. What do you dislike about BMC Helix ITSM? Very slow and old compare to other in market UI is not so user-friendly Reporting is not so good and messy Child parent ticket reference ...

"Very useful tool"

What do you like best about BMC Helix ITSM? I like BMC Remedy. It’s been very useful for me as a ticketing system. Honestly l, it may be more robust than I even need. There are cool little scripts you can write to streamline some processes. What do you dislike about BMC Helix ITSM? Perhaps it could be a little prettier, sleeker, and graphical. However, that would probably bog performance. Recommendations to others considering BMC Helix ITSM: Give it a shot. Couldn’t hurt. What problems is ...

"Very useful tool"

What do you like best about BMC Helix ITSM? I like BMC Remedy. It’s been very useful for me as a ticketing system. Honestly l, it may be more robust than I even need. There are cool little scripts you can write to streamline some processes. What do you dislike about BMC Helix ITSM? Perhaps it could be a little prettier, sleeker, and graphical. However, that would probably bog performance. Recommendations to others considering BMC Helix ITSM: Give it a shot. Couldn’t hurt. What problems is ...

"Used to create and manage network tickets. "

What do you like best about BMC Helix ITSM? Customer/issue history. Ability to link records/tickets. What do you dislike about BMC Helix ITSM? Limited ability to customize exploratory questions and resolutions What problems is BMC Helix ITSM solving and how is that benefiting you? Manage and resolve network failures/issues.

"BMC Remedy review"

What do you like best about BMC Helix ITSM? Looking at my assignments keeps me on task. Keep track of obnoxious specifics. What do you dislike about BMC Helix ITSM? Feels clunky, load time, sometimes feels archaic. Only works in Mozilla Firefox! Huge issue. also all the annoying email notifications I didnt necessarily need. What problems is BMC Helix ITSM solving and how is that benefiting you? Customer service management, incident management. Being able to share other team members on the ...