BirdEye Reviews in May 2025: User Ratings, Pros & Cons

"Birdeye makes reputation management so easy!"

What do you like best about Birdeye? The consolidation of all the review platforms across the internet in one easy user interface! What do you dislike about Birdeye? Birdeye does not integrate with all platforms (such as apartments.com and yelp.com), and has difficulty with cell format when exporting excel spreadsheets. What problems is Birdeye solving and how is that benefiting you? Birdeye is adding new features constantly on how to get better connected with prospects. They are currently ...

"Great Customer Feedback"

What do you like best about Birdeye? I am able track in real-time what my customers like and dislike. What do you dislike about Birdeye? I have no complaints that are worth noting. What problems is Birdeye solving and how is that benefiting you? Keeping my customer complaints organized.

"Excellent Review Management Software"

What do you like best about Birdeye? Ease of use of the platform and their fantastic customer service What do you dislike about Birdeye? I believe their pricing is fair. I would like some better options for the social media posting but it's a great start and works overall really well and saves me time. What problems is Birdeye solving and how is that benefiting you? We get help with review generation. We've set up surveys asking for a review to go out to all our new residents after they ...

"Why We Love Birdeye"

What do you like best about Birdeye? What I like most about Birdeye is their exceptional customer service. I've had a great experience interacting with their team, and they always go above and beyond to assist with any inquiries or issues. Their dedication to providing top-notch support truly sets them apart. What do you dislike about Birdeye? Occasionally, accounts may become disconnected, but we recognize that this is not always within Birdeye's control. What problems is Birdeye solving ...

"Easy-to-use platform, very responsive support, all-around great experience."

What do you like best about Birdeye? The review-gathering automation is very smooth. The Birdeye team worked with us closely to set it up initially and also provides ongoing support with a dedicated account manager. These aspects of the service have proven incredibly valuable to our organization, and our franchisees have been really impressed as well. Update: A couple more years down the road and our team still uses Birdeye for our review-gathering and reputation management system. Their ...

"Very informative and intuitive presentations - Will and Amber have been great to work with!"

What do you like best about Birdeye? Birdeye has been very helpful in bolstering my corporations social footprint on the local rental market What do you dislike about Birdeye? I do not have anything negative to say!d What problems is Birdeye solving and how is that benefiting you? It is helping us keep an eye on our apartment reviews and get better tenant feedback!

"Our company loves Birdeye!"

What do you like best about Birdeye? Birdeye makes everything incredibly organized and makes it easy to see what reviews have a response and what needs attention. One of my favorite features is the 'internal notes' the staff can put on reviews, messages, or direct feedback. This makes it super easy to monitor the staff I oversee. I also enjoy the amount of feedback the Birdeye team provides. What do you dislike about Birdeye? The only downside is the fact that our company cannot utilize the ...

"You're missing out if your not with Birdeye!"

What do you like best about Birdeye? Birdeye's platform easily lets you navigate so you don't waste time. What do you dislike about Birdeye? Nothing, I don't dislike anything, in my opinion. What problems is Birdeye solving and how is that benefiting you? It's easy to see reviews from different platforms and reply to them, subscribe or unsubscribe. Quick and easy to use.

"Very Satisfied"

What do you like best about Birdeye? Thanks to Birdeye, we can see how well we are doing with our customer service. And helps us boost our credibility with customers. What do you dislike about Birdeye? At the moment, there isn't anything that I could say I dislike about Birdeye. What problems is Birdeye solving and how is that benefiting you? By getting Reviews, our store gains credibility and confidence from potential new customers and helps us improve with current customers.

"Birdeye has helped us improve our online reputation across all locations"

What do you like best about Birdeye? Update: We have been using Birdeye for approximately one year and couldn't be more pleased with the results. We have improved our online presence across all of our locations. Our patients have expressed that they like the ease of use and the opportunity to choose where they can leave a review. We have found the direct feedback option to be beneficial in working directly with clients to resolve any issues. We will continue to use Birdeye and are looking ...