BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Great software

What do you like best? I love the software - it is so easy to use and intuitive. It's a fantastic solution for many of our clients. Great integration with social platforms. I like having a specific person I can talk to about questions/concerns/tech issues. Love the new support ticket feature. What do you dislike? Constant changes to the UI throw you off when you are not told they are coming. Bugs in the software (although that's expected with any software system. Having trouble with ...

Helped us clean up our online presence

What do you like best? helped us clean up our online presence and put us in the top google map search results What do you dislike? format to review is different than what we were shown at time of purchase. We really liked the starts that popped up and the patient just had to click on the stars and it sent them straight to google or if low starts to our office email. This is not what our patients are seeing though. They get 2 green bars and a red bar. It's not as visually stimulating or ...

Best reputation management software on the market

What do you like best? Best reputation management software on the market What do you dislike? Birdeye ‘s reputation management software is by far the easiest software to use on the market. I have evaluated several companies to use as a vendor for my clients and Birdeye was my number one choice. The platform is ridiculously simple and makes it extremely easy for anyone to be a review within one or two clicks wants a request has been sent out. I recommend Birdeye to all of my clients. ...

Great product almost

PROS & CONS What are the best aspects of this product? In terms of the purpose of this product which is making it easy for your customers to rate and review you online, this product works. We used the product for a year and it really did make a difference for our google, yelp and facebook reviews, both in number and quality. The triggering of an email or text and notifications to me, the owner, whenever there was a review, positive or negative, was fantastic. They made it easy for me to ...

Great product almost

PROS & CONS What are the best aspects of this product? In terms of the purpose of this product which is making it easy for your customers to rate and review you online, this product works. We used the product for a year and it really did make a difference for our google, yelp and facebook reviews, both in number and quality. The triggering of an email or text and notifications to me, the owner, whenever there was a review, positive or negative, was fantastic. They made it easy for me to ...

Birdeye helps your business in ways nothing else could.

What do you like best? I like the easy to use link function, where you have a static link you can share out to customers that lets them review on multiple platforms, and if it's negative, it allows you to filter that from platforms and remain only on Birdeye, without the customer seeing it removed. It would be nice to be able to turn the filter off, in case that was a function you weren't comfortable with, but otherwise it's a neat aspect. What do you dislike? The only issue I have is ...

Improved our review response by 50%

What do you like best? BirdEye has increased the number of responses we recieve by at least 50%. It provides a comprehensive look at all of our reviews across various review sites. Their support team is very responsive and usually solves my issue within the first email. What do you dislike? Some things on the dashboard are still unclear. The Campaigns section is not as comprehensive as I would like it to be. I wish there was a way to see a list of customers reviews have been sent to, ...

A valuable tool with great functionality

What do you like best? Easy to monitor reviews across multiple accounts and locations. A review highlights page that does a good job of showing for brand searches. The robust features of the email campaigns. I appreciate having these all accessible in one dashboard. What do you dislike? It can be difficult to track down and request removal of "sales" pages that are auto-generated before the business becomes a client. I think it's something BirdEye should do, but the task to find them ...

One month in and already seeing results

What do you like best? The review requests are easy to manage. The guided review locations based on positive or negative experiences from the customer have allowed us to change the negative experience into a positive one without the damage of an already posted review. The support and sales staff are incredible. They move quickly and don't waste time. The implementation was almost completely done by the time we signed in for the first time and we were live on the software within 2 days of ...

Great addition to digital marketing

What do you like best? I like the fact that we can help our clients manage their online reputation and encourage visitors to provide reviews when they might have not done so in the past. We can also run tests on different messaging to constantly craft what is being sent to customers to illicit better response rates. What do you dislike? There needs to be a greater amount of integration with medical patient management systems to be truly powerful. Sometimes the tech support can have a ...