BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Easy to use

What do you like best? The online dashboard is a great tool to track our reviews. The email alerts telling us of new reviews is very helpful. What do you dislike? My experience has been all positive. I do not have any negative feedback. What business problems are you solving with the product? What benefits have you realized? Our online reviews came few and far between. BirdEye has help us boost our online review numbers dramatically!

Great way to get reviews

What do you like best? I like how easy it is to use. You just type in the name, email and phone number of a person and it sends them a request to write your company a review. This program is unique because of its simplicity. It has a minimalistic effect on the overall experience. I think its one of our most used products especially after we win a big case. Reviews are essential to a company's reputation. They are needed to create a more personal feel with potential clients. The ratings ...

Software seems fine

What do you like best? You have your own review page. Ease of use after being setup What do you dislike? They have some operational issues. Review request email could be worded better What business problems are you solving with the product? What benefits have you realized? Took awhile to get things set up properly

Improved Visibility and Great Support

What do you like best? As a company we have 24 locations, with Birdeye the home office team can stay on top of the reviews and customer sentiments very easily across all locations and all platforms, all in one place. What do you dislike? There really isn't a big dislike. I guess the only one would be that it seems the social networks disconnect pretty often. Recommendations to others considering the product I highly recommend it if you are looking to improve your online rating, ...

BirdEye is simply amazing

What do you like best? BirdEye is very easy to navigate and reaches out to our patients promptly. What do you dislike? BirdEye is wonderful for the purpose this office needs. What business problems are you solving with the product? What benefits have you realized? Patients get a prompt survey to review the practice while it is fresh in their mind and we have been able to make suggested improvements immediately.

Awesome Patient Satisfaction Vendor

What do you like best? Patient Reviews and Satisfaction Results What do you dislike? Nothing so far. We have been very pleased with their services. What business problems are you solving with the product? What benefits have you realized? We have been able to address any patient satisfaction issues in a timely manner, as well as receive more positive online patient reviews.

Zero to Hero

What do you like best? We've used other reputation management services in the past, but Birdeye has far exceeded the results we received on other platforms. In less than 3 months, we were able to generate more reviews than we had in 2 years on a different platform. What I like best? It's easy to use for the business. Rob is an amazing account rep. Following his guidance, I was able to sign up all of our providers (30+ and locations (10+ easily. We developed an internal system so that we ...

Fantastic product and support. The answer is always YES and they deliver! User friendly.

What do you like best? Easy to use, easy to get assistance if needed, great visuals that I do not need to change. Our representative Rob is the best. Very responsive and always offers solutions. We are also working on integration with other systems and Rob has been wonderful with myself as well as other vendors. I've worked in the medical field forever and this has been the easiest integration and go live. The visuals are beyond good. The surveys are easy and can be designed to gather the ...

Total package

What do you like best? BirdEye brings all pages together for easy review and response. What do you dislike? Online ratings are not always current. If a review is changed or removed after 7 days BirdEye will not pick up on the change. They will refresh and update their site upon request. Recommendations to others considering the product Very good product with great customer service What business problems are you solving with the product? What benefits have you realized? Quicker ...

More Than We Hoped For

What do you like best? BirdEye has been a huge asset in revamping our customer service program. Having access to both online reviews and survey results on dashboard in real-time has helped drive customer service initiatives. What do you dislike? Not having the internal processes in place to handle the sheer amount of data we are collecting. That's a great problem to have! Recommendations to others considering the product Managing online reputation is a beast in and of itself, so ...