BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Set Your Review Goals and Meet Them

What do you like best? I was first introduced to Birdeye through my current company and quickly fell in love with the usefulness of the website. When we identified that we needed more Google reviews it was easy to tailor our email requests to only allow potential reviewers to write about us on Google. And now we get comments each day from potential customers that we have awesome Google reviews. In this new technological age, online user interaction is becoming more important and ...

Birdeye is amazing

What do you like best? SO easy to use. They were very fast to get us up and running. Took 1 hour of training and I was up and running. I like being able to handle any negative review right off the bat before they are posted for the world to see. This helps defuse many issues up front. What do you dislike? Doesn't let you re-send the review request. Had a few patients that deleted the text and email, then when I tried to send it again, they never received it. Wish they were integrated ...

The answer I've been looking for......

What do you like best? Being able to manage all of my reviews from one dashboard is incredible. Adding new customer review requests is easy. I love being notified whenever we receive a new review. What do you dislike? That Nicole and Heather did not track me down sooner to tell me about this great service! Recommendations to others considering the product Let them set up a free 3 day trial and give them 100 names, emails and phone numbers of customers. You won't believe how quickly ...

A complete game changer

What do you like best? Birdeye offers far more control over the review generation campaigns we create than any other platform, which has yielded far better results and stronger responses from our clients. There are constant updates, and the ability to take review generation to a much more direct and targeted level has completely changed our service offerings. What do you dislike? Some limitations about reporting and analytics, but the platform seems to be in a constant state of growth ...

Top Shelf

What do you like best? The whole process was painless, the implementation was very easy, and the user interface is not difficult to understand. The benefit of the tool and how you can administrate is such a great way to save time and keep our reputation strong. What do you dislike? We are new to the product and at this point there is nothing to dislike. The people that I worked with made it a breeze. Recommendations to others considering the product The user interface is easy to ...

Not the best and not the worst (probably).

What do you like best? I like the dashboard it provides and that you are given your own account manager to communicate with while working with BirdEye. What do you dislike? The program appears to be quite glitchy. Most times there is something wrong and no one can give us a valid answer as to what is occurring other than "It's just a brief technical glitch." Glitches do happen, however it happens frequently with BirdEye. The biggest issue was that BirdEye had a major issue with Google ...

On boarding with Birdeye is a breeze!

What do you like best? I was given step by step implementation instructions and explanations as you go. There is no trying to configure and understand the platform on your own. Rachel M was extremely professional, knowledgeable, and very helpful. I wish all new implementations are this fun and educational. Danny R our sales contact was very helpful, knowledgeable and patient. What do you dislike? It took a while to get an appointment. I was anxious to get started and had to wait a ...

Great, Immediate Results!

What do you like best? The best thing about this product is its simplicity. The staff can focus on providing great service to our patients and BirdEye does the rest by sending out the feedback opportunities to our patients. It doesn't "Spam" our patients, and it's easy for most age groups to use. The support from this company has been great as well; he was very patient with our questions and very informative. What do you dislike? It would be nice if there was a way to prevent patients ...

Easy, flexible way to generate reviews

What do you like best? We have a great amount of flexibility with the platform. We can send out invitations to one customer at a time or an entire mailing list. We can personalize all the messages and even turn on followup messages to remind customers who didn't leave a review the first time. What do you dislike? We wanted to create a month-by-month account, but this option isn't available if you buy directly through BirdEye. There is no doubt it is a long-term solution, but requiring ...

Reviews are coming in!

What do you like best? We are still new to BirdEye but have already started to see results with our first campaign. We liked that the results were almost immediate. What do you dislike? It took our office a little while to upload our contacts list and figure out how the campaigns worked but had smooth sailing after that. Recommendations to others considering the product We recommend using training videos and the support to get started and everything will be much easier to get going. ...