9.6
SpotScore
BirdEye Reviews in September 2026: User Ratings, Pros & Cons
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BirdEye Reviews & Ratings
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Spotsaas Editor’s POV
The feedback on BirdEye over the past year has been overwhelmingly positive, highlighting the exceptional support provided by the team members like Ahn, Ridhima, Piyush, and others. Customers consistently praise the platform's effectiveness in boosting visibility and managing online reputation through Google reviews. The user-friendly interface and quick issue ...Read more
BirdEye pros and cons
Exceptional support team that guides users step-by-step and ensures they feel in control.
Effective Google review system that boosts business reputation with increased visibility.
Friendly and patient customer service representatives who make complex tasks easy to understand.
Quick response times and prompt assistance from the support team.
The richness of features may be overwhelming for new users without adequate support.
Limited customization options and marketplace offerings for advanced functionalities.
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Showing 1851-1860 out of 1957
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Anonymous
04/02/19
Good Experience so Far.
What do you like best? System was very easy to learn and use. Training was very helpful. Customer service is good. What do you dislike? A little disappointed that no has reviewed us so far, so perhaps some more tips on how to encourage reviews would be good. Recommendations to others considering the product It's a good system so far. Very easy to use. Excellent customer service. I would not hesitate to recommend. What business problems are you solving with the product? What ...
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Anonymous
04/02/19
Great experience with BirdEye
What do you like best? I like the simplicity of the user interface What do you dislike? Sometimes I get confused with all of the tabs, but that's a product of me being new to the system Recommendations to others considering the product N/A What business problems are you solving with the product? What benefits have you realized? Birdeye helps my clients and prospective clients know more about my business and how other have fared using my firm's services. It helps spread to good word.
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Anonymous
04/02/19
How to grow your Google reviews
What do you like best? Reaching out to our customers asking them about their expereince and to also be able to communicate with them about any issues they may have had during their visit. What do you dislike? Lower percentage of responses than we had hoped. What business problems are you solving with the product? What benefits have you realized? Wanted to grow the amount of reviews on Google to make sure our customers are reading about the great quality of the golf courses and ...
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Anonymous
04/02/19
Loving it so far!
What do you like best? We've just started a slow roll out of BirdEye and love it so far! So often, reviews are written by disgruntled folks, and the ones who are happy just head off to enjoy their day with a smile. BirdEye really gives us the opportunity to capture those smiles, too! With such ease of use, we can fire off that request quickly, and the customer can give us a review that really helps give people a better, 360 view of our business! What do you dislike? Not a thing so ...
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Anonymous
04/02/19
Easy to use
What do you like best? The interface for the end user is very easy. What do you dislike? Would like to have more than 3 sites to ask for reviews. Recommendations to others considering the product Are reviews important to you, if yes then BirdEye is a good solution,. What business problems are you solving with the product? What benefits have you realized? Our reviews on our Google and FB pages have dramatically increased.
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Anonymous
04/02/19
Great product
What do you like best? I like it consolidates all of the reviews into one easy place to review and respond. What do you dislike? It could be a little more user friendly. What business problems are you solving with the product? What benefits have you realized? It allows my clients to respond to reviews in a timely manner, and we can highlight the best ones.
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Anonymous
04/02/19
Great experience
What do you like best? The customer service was excellent when I signed up, everything they told me was the truth they are professional and they're to help you every step of the way the only regret is I wish I would have went with them in long time ago What do you dislike? I can honestly say that there is nothing I dislike about this company What business problems are you solving with the product? What benefits have you realized? I have realized that good reviews are a big factor in ...
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Anonymous
04/02/19
Great review generator, with the potential to add on more services to fit all needs
What do you like best? The Birdeye platform allows you to get valuable feedback from customers using the survey feature, but is unique in the way that you can send review invite requests based on survey responses. What do you dislike? Occasionally the functions stop working and Birdeye Support takes much too long to find a solution to problems. My experience has been issues with the survey and linking properly to ask for a review at the end of the survey, which was one of the main ...
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Anonymous
04/02/19
Helping Us Grow One Review At A Time
What do you like best? I like how simply and easy BirdEye makes it for us to send out review requests. They allow you to customize your review request for the mobile and email versions as well as let you choose which sources you would like your client to leave reviews. What do you dislike? I dislike that we can't send out campaigns outside of review requests. Recommendations to others considering the product BirdEye makes the entire process of managing reviews simple and easy. The ...
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Anonymous
04/02/19
Happy Customers
What do you like best? Birdeye is a helpful and responsive vendor. They've been instrumental in our reputation management efforts. What do you dislike? The messenger is ok but could use more features. Integrate with FB, connect with chatbot features, things like that. Recommendations to others considering the product Focus on your Google reviews first. Designate a team with a clear leader to handle inbound customer communication through Birdeye. What business problems are you ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].