9.6
SpotScore
BirdEye Reviews in September 2026: User Ratings, Pros & Cons
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BirdEye Reviews & Ratings
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Spotsaas Editor’s POV
The feedback on BirdEye over the past year has been overwhelmingly positive, highlighting the exceptional support provided by the team members like Ahn, Ridhima, Piyush, and others. Customers consistently praise the platform's effectiveness in boosting visibility and managing online reputation through Google reviews. The user-friendly interface and quick issue ...Read more
BirdEye pros and cons
Exceptional support team that guides users step-by-step and ensures they feel in control.
Effective Google review system that boosts business reputation with increased visibility.
Friendly and patient customer service representatives who make complex tasks easy to understand.
Quick response times and prompt assistance from the support team.
The richness of features may be overwhelming for new users without adequate support.
Limited customization options and marketplace offerings for advanced functionalities.
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Showing 1841-1850 out of 1957
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Anonymous
04/03/19
Great Company
What do you like best? I really like that they are always there to answer any of your questions without hesitation. I also like that for the first 30 days you have a specific agent that you are able to come to with all of your questions and they are they for you at any moment. What do you dislike? I have not found anything that I do not like about working with BirdEye. I do not see any issues that would arise that the staff of BirdEye would not handle effectively and efficiently. ...
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Anonymous
04/02/19
Online reviews done right
What do you like best? Birdeye has made it so easy to get patient reviews. Everyone likes the 5 star reviews, but getting bad reviews can also give you insight into what you are doing wrong and/or address patient issues right away. Also, Birdeye's support is very friendly and professional. What do you dislike? Sometimes the Sikka software has issues and the review requests don't go out. What business problems are you solving with the product? What benefits have you realized? ...
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Anonymous
04/02/19
Great product to gain ground in the Ecommerce world
What do you like best? The customer service is top notch, the team is well trained and will do anything that needs to be done, set up was easy because they walk you through it lol. They take care of your seo on all search engines (there's a bunch besides google and yahoo. The reviews are sent to the schedule you set up. What do you dislike? Getting all the listings synced, my social accounts (Facebook were hacked and I changed the password. Takes some time to get it back on track. ...
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Anonymous
04/02/19
Great to boost your reviews!
What do you like best? We use the check-in feature to receive feedback from our clients. What do you dislike? We have found everything to be super useful. What business problems are you solving with the product? What benefits have you realized? We have been more responsive to negative reviews and been able to target which offices we need to improve processes in.
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Anonymous
04/02/19
Excellent Experience OVerall
What do you like best? My journey for a good ORM solution started with BirdEye and a pitch from them. I knew I wanted to find an ORM, but they were the benchmark. I tested dozens of other solutions but kept failing to balance the complete offering from BirdEye with a better single solution. I really couldn't find anything comparable, especially at this price point. What do you dislike? The amount of custom branding to the portal is slightly handcuffing as the logo proportions are ...
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Anonymous
04/02/19
Great tool to get reviews
What do you like best? Bird eye was easy to learn and the Birdeye team takes time to train and aswer any questions. They have made the process easy. What do you dislike? It was a little frustrating at the beginning but once we worked out the kinks it seems to be working very well. What business problems are you solving with the product? What benefits have you realized? We have had all good reviews so far.
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Anonymous
04/02/19
Birdeye is a solid platform
What do you like best? We signed up for Birdeye to aggregate reviews from around the web. It's a good monitoring platform for us and we have used it to acquire direct reviews as well. What do you dislike? It's a little expensive for what our purposes are. Others may feel they get more value from the service. What business problems are you solving with the product? What benefits have you realized? We didn't have a platform to aggregate reviews from other review websites. Birdeye has ...
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Anonymous
04/02/19
Review
What do you like best? Organization and dashboard. Also Making sure that all my listings across the Internet are correct has been a big plus. What do you dislike? Being locked into a yearly contract is something that other companies don’t force you to do. What business problems are you solving with the product? What benefits have you realized? Generating more Google reviews and using BirdEye to help coordinate all the various reviews I have around the Internet. This is being a big ...
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Anonymous
04/02/19
Great Product
What do you like best? Birdeye makes it very easy to get customer reviews! What do you dislike? It could be a little more user friendly. The functions are not properly titled and/or confusing. Birdeye created a landing page with a messaging feature and when a potential customer messages us through the feature it gets sent to all users so it is hard to manage who is responding to the potential customer What business problems are you solving with the product? What benefits have you ...
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Anonymous
04/02/19
BirdEye is a Bullseye!
What do you like best? The dashboard is clearly made and the user experience is effortless What do you dislike? There hasn't been anything that I have disliked. Recommendations to others considering the product Get BirdEye What business problems are you solving with the product? What benefits have you realized? Solved our abysmal NAP and provides a seamless aggregation of review sources with a fantastic review accruement through the email campaigns and invites.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].