BirdEye Reviews in May 2025: User Ratings, Pros & Cons

BirdEye Makes Reviews Easy

What do you like best? BirdEye makes managing online listing, requesting reviews, and managing reviews seamless. Making review management easy is crucial that we spend less man hours requesting them. What do you dislike? At first, we thought the service was a little expensive compared to what you get - however, from a business perspective, the time it saves us is definitely worth the money and the ROI is high on Birdeye. Recommendations to others considering the product I would ...

BirdEye can't be beat

What do you like best? Our practice began utilizing BirdEye just a few months ago and we've already seen excellent results. We utilize everything from the social media scheduler to the campaign send outs for newsletters and specials to the review requests/management. Their customer service is seriously unbeatable. I've only ever had exceptional experiences with them. What do you dislike? I wish the campaign template designer was easier to manage without knowing HTML. I have to call ...

BirdEye helps us understand what clients really like and what improvements need to be made.

What do you like best? I like the ease of use of the tool - it also provides great summary functionality. I can also dive deeper into things like great experiences or improvement opportunities by topic, location, right down to Designer if I want to. What do you dislike? It would be great to be able to report on reviews I have tagged. I have to keep a manual list of tags now to summarize at the end of each period. It also would be great to get a monthly news video describing new ...

A pretty spectacular platform

What do you like best? It's hard to say what i like best because once you understand the platform and all the features. Everything is pretty awesome. The degree to which you are able to filter and address all concerns across all sites is great and the reports provided are instrumental. What do you dislike? I think the platforms biggest shortcoming is its interaction with Yelp. Reviews take too long to be picked up by the platform, responses posted to Yelp either never show up or takes ...

A great platform that is constantly looking at ways to improve functionality!

What do you like best? Reputation management is a large part of my job, so I love that I am able to go to one platform where I can look at all reviews and social mentions. I find the reports make it so easy for me to gather data and arrange it efficiently when I need to create multiple decks and provide information to my team. The functionality of these reports and the ability to change them to specific brands and/or locations make it easy when dealing with nearly 50 different locations. ...

A truly revolutionary platform.

What do you like best? I love that BirdEye makes it so easy to manage reviews - from top to bottom. The review aggregation is nearly flawless and sorting by concept, location, or region is extremely helpful. I think the interface is very user friendly, and our managers are easily able to use the desktop platform or the app for quick access. What do you dislike? I do wish there were more user permission options; I'd like to be able to more closely manage who has access to reviews and ...

Improved review scores and increased quantity!

What do you like best? I love the reporting platform. The level of granularity you're able to see across a wide range of review platforms is awesome. We were able to customize the platform by region, market, district and store which is great. I also like the customizability of the review solicitation sends. Email or SMS. API connection for instant send. Whatever your needs are, they're able to accommodate. What do you dislike? The setup of field personnel on the platform isn't as ...

Amazing customer service!

What do you like best? BirdEye has been a DREAM to work with. I send them multiple emails with questions, concerns, and issues every week (sometimes every day! and they are extremely prompt and helpful. I was new to online reputation management when I began my role and the support fro BirdEye has been better than any other agency I have worked with in the past. What do you dislike? There was a lot of set up involved for us, but that was an issue on our side. Recommendations to ...

Convenience and easy to use

What do you like best? How easy it is to upload your customers for them to receive the email and test regarding a review. What do you dislike? As of now, there is nothing that I do not like about using BirdEye. Recommendations to others considering the product Their sales staff is not pushy, and that is a big deal for me. There was another company that I was speaking with before BirdEye that wanted me to sign a contract that day. The BirdEye system is easy to use and their support ...

We Love Birdeye

What do you like best? The whole platform runs seamlessly with little to no effort on our end. We understood the power of reviews before we signed up with Birdeye and wanted to continue the momentum our business had with getting reviews. We also really like how we can focus on different platforms with the click of a button to get reviews to expand our online presence. From our initial sales representative to the implementation team to the customer service team, we have been extremely ...