BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Great

What do you like best? I love Birdeye! They are so great and have helped us keep in contact with most all of our patients they are the best! What do you dislike? I have not ran into a problem with Birdeye yet What business problems are you solving with the product? What benefits have you realized? They helped and walked us through the process of if we had a someone that came into our office and they were unhappy it showed us how to restrict them.

Great product

What do you like best? Review management. Blocking negative reviews What do you dislike? Patients replying to texts to leave reviews What business problems are you solving with the product? What benefits have you realized? 5 star reviews

Excellent Results, Excellent Customer Service

What do you like best? Seemless (automatic integration. Great results! We have seen our reviews go up plus 100%!!! This is Amazing.... Our new patients say they read our reviews, so that was the decision maker for choosing our office. What do you dislike? Would like to see integration with Instagram if possible. What business problems are you solving with the product? What benefits have you realized? We previously had multiple systems in place for online positive reviews for ...

BirdEye instantly increased our reviews and ratings!

What do you like best? The fact that the campaign is so easy to use/manage makes this an amazing service. It has helped us increase the amount of exposure on our social media platforms. We hardly had any reviews prior to using BIrdEye. What do you dislike? Really do not have anything to complain about thus far! Keep up the great work! We love it. Recommendations to others considering the product Pull the trigger! We have greatly improved our visibility to our outreach thanks to ...

Excellent Platform, Excellent support, Saves a business owner time!

What do you like best? What we like best is the ease of converting happy, satisfied customers into local online "promoters". It is a well known fact that a people are much more likely to share a negative experience then a positive one. Birdseye takes positive promoters and provides an easy method to share their awesome experience with the world of the internet. In the past we sent review requests manually to each customer using a shortened URL from our google business page. This resulted ...

Exceptional

What do you like best? I love the fact that with this software is awesome to get reviews from customers and keep a track of this activity for my company. Also the excellent customer service that they provide to make you feel comfortable to get reviews from your customers. What do you dislike? At the moment there is nothing I dislike. Everything is perfect. I love to work with this software. I wish to have more time to use all the tools on the program and navigate through the whole ...

Birdeye turned our online reviews around.

What do you like best? Everything about this service is outstanding. From my initial phone call inquiring about what service they actual provided to the setting up of our business with their platform. They helped us every step of the way and continue to help when we need it. The service is easy to use and I only have to monitor it on occasion. What do you dislike? Absolutely nothing. The service is fantastic, the platform unbelievable and the price is perfect. Recommendations to ...

Patient Review Generation

What do you like best? What we like best about BirdEye is the consistent and friendly customer service that is demonstrated. Every phone call or interaction is excellent and has far exceeded my expectations. They have always been willing and able to help no matter what issue I have called them with. Their development team has also demonstrated great success in resolving larger scale problems. What do you dislike? Our practice had a slight issue with the transfer of data from another ...

Great customer service, wish there was more integration.

What do you like best? I love how easy it is to get help from the customer service team. They're always a phone call away and can solve most problems immediately. They check in on me each week while we're going through the start-up process to make sure there aren't any problems. Very proactive! It's also very helpful that BirdEye makes sure our listings are accurate and complete on a number of websites. I was doing this manually before we started using BirdEye and it was very ...

Nothing But The Best! Doing the best for Reviews

What do you like best? If your looking to get the best reviews this is the best company to work with for that! As an office manager with so much on my plate this is one thing I don't have to spend hours focusing on, its so easy! Customer service is great always there to help and answer any questions. I like being able to go on to our Birdeye site and setting goals and being able to manually send someone a chance to leave a review What do you dislike? Were new with Birdeye but so far ...