BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Really love BirdEye

What do you like best? Automation of the survey process, ("set it and forget it", easy to use interface & hands-on representative that has been with us for each step, continually training and answering questions. What do you dislike? The separation of locations makes it hard to find individual contacts, but was told this is being fixed in the next update. Other than that, we have no complaints. Recommendations to others considering the product It's a really easy, user-friendly ...

A great tool for a new small business

What do you like best? Very easy to see a comprehensive snapshot of reviews and those already contacted. What do you dislike? Initially had some difficulty manually posting on other sites, but now find the process easy! Recommendations to others considering the product Many benefits all in one including ease of use, multiple ways to solicit reviews, and verification of local listings. What business problems are you solving with the product? What benefits have you realized? ...

Awesome Customer Service

What do you like best? We love that birdeye is able to measure all reviews and pump out a score for us to look at. We now live and die by the NPS score. A low NPS means we have issues. What do you dislike? We wish there were programmable reports, for example each month send out an NPS report automatically. We also wish the reporting was easier. Recommendations to others considering the product It's definitely the top-dog out there. What business problems are you solving with the ...

Great Service offered

What do you like best? I like the fact that Bird Eye is so easy for our customers to use. It also provides an easy to operate platform and dashboard for our business to navigate through. The customer service is excellent as well. Whenever we have had an issue the problem gets corrected in a timely fashion. It is very easy to set up a new business account. What do you dislike? There are many changes that occur in the platform and that is great and all, but we are not aware of any ...

Awesome Platform

What do you like best? The platform is super easy for our customers to use. Since switching from a competitor to BirdEye our review response has increased 5x what it was! What do you dislike? Nothing so far!. I’ve been happy with my experience. Recommendations to others considering the product Take the time to set up your profile thoroughly. What business problems are you solving with the product? What benefits have you realized? Getting online reviews.

WOW! WOW!

What do you like best? Love the dashboard, easily see what reviews have come in, and our patients are loving how easy it is What do you dislike? Have not had the product long enough to experience any negatives What business problems are you solving with the product? What benefits have you realized? In our first month, we have received over 20 new reviews. At first we weren't having any luck, but as instructed, once we started letting patients know about the texts, the reviews flooded in

Review acquisition made easy.

What do you like best? I like how customizable the review request templates are. Other systems I have used have standard wording for all, which drove me away. What do you dislike? The only downsides of BirdEye are outside factors, like our POS/scheduling system not being compatible to automatically run review requests. Recommendations to others considering the product Integrate Instagram (stories as a social media share option. What business problems are you solving with the ...

Mobile review

What do you like best? Birdeye has made it easy for me to send a review right from the customer house while I'm still in the driveway. It lets me choose the sites I wanted the reviews to come from. What do you dislike? Would like to have more then three choices for the customer to choose from to leave a review. Would like review to show up on google's site. Recommendations to others considering the product Good place to start. What business problems are you solving with the ...

Great review platform if they can get the integration kinks worked out

What do you like best? It is easy for the customers and gets to the customer quickly. What do you dislike? The integration with Job Nimbus. We have not been able to sync the two programs really well. What business problems are you solving with the product? What benefits have you realized? Getting more reviews and getting a far amount of them.

A solution that works

What do you like best? For our company BirdEye as allowed up to organically move up with SEO ladder at a fraction of the cost. Asking REAL customers about their REAL experience is worth every penny. Previously we spent hours each week verifying our teams had responded to all reviews out there. Now, we can quick head to our dashboard and know what's been done. It saves our marketing team days each month. What do you dislike? Gosh, honestly not much. At times I challenge the BirdEye team ...