BirdEye Reviews in September 2026: User Ratings, Pros & Cons

A great tool for managing multiple locations

What do you like best? We have many locations, all with their respective online reviews that need managing. It was very difficult to keep track of all the reviews and respond to them just simply using Google Business or Yelp, for example. Birdeye makes it easy to see the reviews coming in daily and allows us to respond promptly. We have also been taking advantage of the survey features to get a better understanding of how our customer feels after being with our company after a certain ...

BirdEye Ramps Up the Reviews

What do you like best? BirdEye provides a nice seamless method for pushing out reviews, increasing not only the quantity of reviews to legitimize the results, but also increases the quality of the review ratings through their deliver method. What do you dislike? The setup/configuration screens can be a bit confusing, but that may be due to the number of new enhancements they've added of late. Recommendations to others considering the product Would like an easier method for updating ...

Very helpful

What do you like best? This has encouraged patients to leave reviews and given us a greater online presence. Our reviews have already tripled! What do you dislike? We have had issues receiving reports and we can't respond directly through Yelp. What business problems are you solving with the product? What benefits have you realized? It is increasing our SEO and giving us greater insight to patients' experience.

Reviews are going great!

What do you like best? We were having a hard time with getting customer reviews organically. We like Birdeye because they have a tactical way of reaching out to the customers without feeling like it an inconvenience. What do you dislike? Online chat could be improved with more options - maybe have option to text to keep chat on computer. Our customers may not want to input their information right away. Recommendations to others considering the product Educate employees more about ...

Great Features, Service, and Results!

What do you like best? I feel that Birdeye has helped my company establish and maintain a great reputation online by making it so easy for my customers to submit reviews and feedback the day of their visit. I can't say enough good things about this platform. What do you dislike? I can't think of any downsides to the product. Recommendations to others considering the product Highly recommend this platform. Be sure to have whoever is going to administer the account do a full ...

Amazing Product and Services

What do you like best? There are so many Great and unique Features that really help with a Large Company or even a small company trying to grow their business and business Reputation. If you are trying to build your online Reputation and really keep track of all reviews about your business, this is definitely the best product to do so. Birdeye is so easy to use and has so many different feature to help you achieve that goal. You are able to review all your costumer's questions or concerns ...

Accurate, in the moment results!!

What do you like best? I am able to capture results in the moment for my customers. Gives me a chance to understand my clients. What do you dislike? Theres is really nothing to dislike..... What business problems are you solving with the product? What benefits have you realized? Birdeye has been able to help boost my business reputation. Customers use reviews to choose where they will invest their money.

Helping boost our company reviews

What do you like best? Always speak with a knowledgeable person. What do you dislike? Some short delays in response to issues not resolved over the phone, but overall just fine What business problems are you solving with the product? What benefits have you realized? Receiving feedback from our customers at a much higher rate.

The launch was a little bumpy, but then it was smooth sailing

What do you like best? We were not getting reviews for one of the locations due to the limited people that used Gmail. This turned around immediately and we get reviews that so far have been spectacular. What do you dislike? On the set up the location has to be verified and that any change required is followed thru on. Our reviews initially went to a competitor in Phoenix with a similar name. Recommendations to others considering the product If you have multiple locations, test it ...

It works

What do you like best? It’s nice that you can upload or email multiple customers at one time. What do you dislike? The dashboard interface could use a little work, but with time the reporting and dashboard experience keeps improving. Recommendations to others considering the product It is good for what I need. The mini site and other features are all branded as BirdEye so they are just ok. What business problems are you solving with the product? What benefits have you realized? ...