BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Great Service

What do you like best? I enjoy that it is very easy to access and you can literally find everything so easy as well send request out so easy and fast. What do you dislike? mainly i think the only thing that i would try to change is the phone app being able to send request out just as speedy as the website. Recommendations to others considering the product I would recommend offices that want easy ways to send out review request and easy yo manage. What business problems are you ...

I love BirdEye! It has helped my business grow tremendously.

What do you like best? It helps remind my customers to leave us a review without annoying them in the process. It also takes the pressure off of me to ask them for one and instead just focus on taking care of them. What do you dislike? I do not have anything to report as a dislike at this time. What business problems are you solving with the product? What benefits have you realized? It has solved our problem of having very few reviews as well as gives us an easy to use platform to ...

Birdeye has been a wonderful addition to our marketing strategies.

What do you like best? I like that they have taken the fuss out of trying to convince patients to go online and give us reviews. We no longer have to beg patients for this much needed real time feedback. What do you dislike? I don't like that we can't opt out a new patient from receiving the review before it goes out if we feel as though they had a less than great experience. Recommendations to others considering the product Strongly recommend. You won't be disappointed! What ...

BirdEye review

What do you like best? BirdEye has made it is easier for customers to leave us reviews therefore increasing our business What do you dislike? II wish that when a customer writes a review it would automatically post on all chosen mediums What business problems are you solving with the product? What benefits have you realized? Everyday we have new customers who come in and say they have read our reviews and that made their decision to shop with us.

Great Customer Service and Innovative Product

What do you like best? Our customer success manager, Alisha. She answers questions in a timely manner and runs very effective business review meetings to keep our strategy moving forward. What do you dislike? There is not much to dislike at this point. What business problems are you solving with the product? What benefits have you realized? Simplify the process of managing the online presence of 40+ locations from a central hub. Birdeye also helps us identify areas of opportunity ...

Increased our Review Response Rate 100%

What do you like best? Almost every client I send a review request to through the birdeye system responds! What do you dislike? The birdeye website that it created as a landing page for our reviews could be improved with a more professional appearance What business problems are you solving with the product? What benefits have you realized? We joined birdeye in order to get more reviews and it has done just that. It does exactly what was promised.

Reviews

What do you like best? very helpful with our reviews and 5 star rating going up What do you dislike? Not sure, still evaluating the program Recommendations to others considering the product Really helpful for our ratings and reviews. Patients have had positive feedback. What business problems are you solving with the product? What benefits have you realized? reviews help us with referrals and our goggle page

Has really helped with getting reviews from clients

What do you like best? Very easy to request reviews and reply to reviews. What do you dislike? Nothing. Everything is working smoothly What business problems are you solving with the product? What benefits have you realized? Getting more reviews

Very competent

What do you like best? The simplicity of use, segmentation and traceability of comments What do you dislike? Sometimes the user get lost, don't send sms notification to all of the users countries What business problems are you solving with the product? What benefits have you realized? Letting know the people that our business has satisfied clients elsewhere.

Worked for our business

What do you like best? It's easy and straightforward to use and has provided our practice with a nice jump in business. What do you dislike? There's nothing I didn't like. Everything was great. Recommendations to others considering the product It worked really well to help us increase our reviews, which has also lead to an increase in business. What business problems are you solving with the product? What benefits have you realized? Online review and reputation management. ...