BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Excellent reputation management system

What do you like best? Email alerts for new reviews; separate review page appearing in search results to add additional results for clients What do you dislike? Lack of control over account setup in dashboard (often need to contact support to make changes that I feel I would be able to make myself if I had access to that functionality, but I don't. Difficult to integrate with many of my clients' CRMs so that review requests can be automated. I also wish there were some kind of training ...

This works great for our clients in the medical field!

What do you like best? The review generation feature is the best. It really does increase patient reviews for our client at all three of their office locations. What do you dislike? Chat Support could use some work. My experience with the reps on the phone has always been positive, however, the chat feature more often than not has been a frustrating experience with miscommunication and huge delays in response. Recommendations to others considering the product: Take advantage of the ...

5 STAR Review!

What do you like best? Our brand has 130 locations and many moving parts - The team at BirdEye is responsive, thinking 3 steps ahead and able to assist in so many ways. What I like best is the team I get to work with! What do you dislike? There isn't anything that I dislike about BirdEye. What problems are you solving with the product? What benefits have you realized? BirdEye is the perfect tool that allows us to get perspective on how our guests feel about our brand, which is vital ...

BirdEye Works!

What do you like best? We love that our review requests get through to our patients and they can easily leave Google or Facebook reviews WITHOUT signing up or in to accounts. Our reviews have been rolling in steadily ever since we switched from another reputation management firm. What do you dislike? Nothing to dislike, thankfully! :- Everything functions as it should. Recommendations to others considering the product: Switch! You won't be sorry What problems are you solving with ...

Amazing Customer Satisfaction Monitoring Tool

What do you like best? BIrdeye helps circumvent the "life happens" aspect of forgetting to write reviews by sending guests a reminder at a specified interval if they haven't reviewed yet; increasing review rate for us over 40%. What do you dislike? The only downside is the review "batch" is done daily instead of as it happens so updates about reviews take a few hours. Recommendations to others considering the product: Worth trying out if you're looking to increase your online ...

So far, so good!

What do you like best? It is very user-friendly, intuitive design and layout/ What do you dislike? Fairly new to it, so no downsides yet, just waiting to see how well it works for us! What problems are you solving with the product? What benefits have you realized? Trying to get online reviews! We have sent out almost 25 requests and received one review. So, aren't to the goal yet, but it's still one more review than we had before! It has also allowed us to text reminders to clients, ...

Easy to use lots of great un-advertized tools

What do you like best? The ease of use and all the extra tools like the ability to text clients appointment reminders. What do you dislike? So far everything has been great except the ability to control when the reviews are sent. We are often uploading data on Friday afternoon it would be good if we could control when it sends the request out. Recommendations to others considering the product: I would give it a try if you need to increase your online visibility. What problems are ...

Birdeye has been very helpful with our company's Reputation Management.

What do you like best? Birdeye gives us a one stop location to track and respond to all reviews. Being able to report on these reports is extremely helpful. What do you dislike? It has been difficult to merge our in-house survey with the survey on Birdeye. But we are making strides to get it complete. Recommendations to others considering the product: The staff at Birdeye are very easy to work with. They have worked closely with our IT group to ensure they are providing us with all ...

Birdeye is a must have for our Company

What do you like best? Bringing all reviews into one platform, one "single-pane of glass" is a game changer. Our stores rely on Birdeye heavily to gauge customer satisfaction and quickly respond to any tickets that require followup. We also use it to integrate our secret shopper reports and score. I like the modern look and feel of the UX/UI and Birdeye is very forward thinking and willing to work with us to customize and/or integrate with our partners. What do you dislike? We like ...

BirdEye is a Great Way to improve your companies online reviews!

What do you like best? I love that BirdEye has increased our reviews and rating online. Before we had BirdEye, we barely received any reviews. Since we signed up with BirdEye, we have been getting multiple reviews rolling in weekly. This is exactly what we needed for our company. The customer service is always so helpful also! What do you dislike? There is nothing in particular that our company dislikes about BirdEye. We have gotten everything out of them, that we have expected. ...