BirdEye Reviews in May 2025: User Ratings, Pros & Cons

It works

What do you like best? It’s nice that you can upload or email multiple customers at one time. What do you dislike? The dashboard interface could use a little work, but with time the reporting and dashboard experience keeps improving. Recommendations to others considering the product It is good for what I need. The mini site and other features are all branded as BirdEye so they are just ok. What business problems are you solving with the product? What benefits have you realized? ...

A great tool for a new small business

What do you like best? Very easy to see a comprehensive snapshot of reviews and those already contacted. What do you dislike? Initially had some difficulty manually posting on other sites, but now find the process easy! Recommendations to others considering the product Many benefits all in one including ease of use, multiple ways to solicit reviews, and verification of local listings. What business problems are you solving with the product? What benefits have you realized? ...

A solution that works

What do you like best? For our company BirdEye as allowed up to organically move up with SEO ladder at a fraction of the cost. Asking REAL customers about their REAL experience is worth every penny. Previously we spent hours each week verifying our teams had responded to all reviews out there. Now, we can quick head to our dashboard and know what's been done. It saves our marketing team days each month. What do you dislike? Gosh, honestly not much. At times I challenge the BirdEye team ...

WOW! WOW!

What do you like best? Love the dashboard, easily see what reviews have come in, and our patients are loving how easy it is What do you dislike? Have not had the product long enough to experience any negatives What business problems are you solving with the product? What benefits have you realized? In our first month, we have received over 20 new reviews. At first we weren't having any luck, but as instructed, once we started letting patients know about the texts, the reviews flooded in

Great Company

What do you like best? I really like that they are always there to answer any of your questions without hesitation. I also like that for the first 30 days you have a specific agent that you are able to come to with all of your questions and they are they for you at any moment. What do you dislike? I have not found anything that I do not like about working with BirdEye. I do not see any issues that would arise that the staff of BirdEye would not handle effectively and efficiently. ...

Review acquisition made easy.

What do you like best? I like how customizable the review request templates are. Other systems I have used have standard wording for all, which drove me away. What do you dislike? The only downsides of BirdEye are outside factors, like our POS/scheduling system not being compatible to automatically run review requests. Recommendations to others considering the product Integrate Instagram (stories as a social media share option. What business problems are you solving with the ...

Mobile review

What do you like best? Birdeye has made it easy for me to send a review right from the customer house while I'm still in the driveway. It lets me choose the sites I wanted the reviews to come from. What do you dislike? Would like to have more then three choices for the customer to choose from to leave a review. Would like review to show up on google's site. Recommendations to others considering the product Good place to start. What business problems are you solving with the ...

Great review platform if they can get the integration kinks worked out

What do you like best? It is easy for the customers and gets to the customer quickly. What do you dislike? The integration with Job Nimbus. We have not been able to sync the two programs really well. What business problems are you solving with the product? What benefits have you realized? Getting more reviews and getting a far amount of them.

Helping Us Grow One Review At A Time

What do you like best? I like how simply and easy BirdEye makes it for us to send out review requests. They allow you to customize your review request for the mobile and email versions as well as let you choose which sources you would like your client to leave reviews. What do you dislike? I dislike that we can't send out campaigns outside of review requests. Recommendations to others considering the product BirdEye makes the entire process of managing reviews simple and easy. The ...

Great review generator, with the potential to add on more services to fit all needs

What do you like best? The Birdeye platform allows you to get valuable feedback from customers using the survey feature, but is unique in the way that you can send review invite requests based on survey responses. What do you dislike? Occasionally the functions stop working and Birdeye Support takes much too long to find a solution to problems. My experience has been issues with the survey and linking properly to ask for a review at the end of the survey, which was one of the main ...