BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Birdeye Works

What do you like best? Birdeye makes managing your online reputation a much easier task. It is easy to use and has great reporting tools. What do you dislike? It can be a little chunky when trying to manage more than 1 property. Recommendations to others considering the product: Birdeye is a great system and I recommend it to anyone What problems are you solving with the product? What benefits have you realized? We have managed to increase our star rating tremendously ...

Birdeye - Ellada Studio

What do you like best? I love the fact that our clients get an instant request for an appt and we can text them if anything wasn't as expected What do you dislike? Sometimes people don't like the texts, but can't please everyone, we can just remove them from the list Recommendations to others considering the product: DO IT! What problems are you solving with the product? What benefits have you realized? Instant reviews, lack of reviews is the problem that we solved.

One stop shop to monitor online reviews

What do you like best? That I only have to log in once to see all our online reviews. What do you dislike? So far, I haven't run into anything on BirdEye that I haven't liked. Recommendations to others considering the product: Take the time to set up your account fully so you can get all the benefits of BirdEye - seeing all social platform reviews in one place, emailing customers for reviews, etc. What problems are you solving with the product? What benefits have you ...

A great system for obtaining reviews from patients!

What do you like best? It is easy for the patient to use and we get the feedback as soon as they post a review! What do you dislike? Other than a couple technical gliches integrating with all our website and google my buisness, there is really nothing negative about it. Recommendations to others considering the product: Just do it, you won't regret it! What problems are you solving with the product? What benefits have you realized? Reviews are extremely important to a business ...

Great staff and easy to understand software!

What do you like best? I have really appreciated the time that Sahil has spent walking me through every step of the software. We are very happy with the reviews coming in and how easy it has been for our patient to contact us directly! What do you dislike? I wish there was an easier way to click on a review that we receive and be able to see the name of the person it came from. It does not always give us the patients full name at the top of the review. What problems are you solving ...

Using it for years...

What do you like best? BirdEye allows prospective clients to get insight into how past clients have benefited from our services. We have had many new customers who have seen our reviews and are ready to get started based on what they have read. It's also easy to ask for and receive reviews and the more five star reviews you have online, the better. What do you dislike? Nothing comes to mind. It's a very user friendly service. If you have a question, they are quick to respond and help. ...

Five year user that thinks this product is amazing!

What do you like best? I was one of the very first users of BirdEye (original beta customer and from the get go I loved how it helped me manage my brand. But the innovation over the last five years has made this product world class. Allows me to oversee my brand's perception from 30K feet, but dive in and manage detailed variables easily. The support team is also very helpful and responsive. What do you dislike? It just takes a while to understand all of the capabilities and broad ...

Extremely Easy to Manage Reviews

What do you like best? We love having one platform to manage all of our reviews that come in for the credit union. When a review comes in, we get an email notification and that email will take you right to the review to respond. It's easy, user-friendly, and has been a huge help when following up with our members to make sure they are getting the best possible member experience. What do you dislike? The social media platform is okay, but we prefer to go out to the actual social media ...

Solid experience. Set it and forget it.

What do you like best? It makes the review and follow-up process very easy for us. What do you dislike? I've had issues with tracking who has left a Facebook review, but those kinks are currently being worked out. What problems are you solving with the product? What benefits have you realized? It does a lot of our marketing for us. This has streamlined the process for happy clients to write great reviews, which end up back on our website. We generate new business all the time based ...

Great Brand Reputation Management Partner

What do you like best? The tool is very easy to use and robust at the same time. Gives me everything I need to make managing our brand reputation management strategy easy. What do you dislike? I'd like to see a completed reviews metric in the conversion funnel, and not have it end with just review links clicked. What problems are you solving with the product? What benefits have you realized? Birdeye helps us curate reviews from our members in real-time and elevate the profile of ...