BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Amazing Product and Services

What do you like best? There are so many Great and unique Features that really help with a Large Company or even a small company trying to grow their business and business Reputation. If you are trying to build your online Reputation and really keep track of all reviews about your business, this is definitely the best product to do so. Birdeye is so easy to use and has so many different feature to help you achieve that goal. You are able to review all your costumer's questions or concerns ...

Reviews are going great!

What do you like best? We were having a hard time with getting customer reviews organically. We like Birdeye because they have a tactical way of reaching out to the customers without feeling like it an inconvenience. What do you dislike? Online chat could be improved with more options - maybe have option to text to keep chat on computer. Our customers may not want to input their information right away. Recommendations to others considering the product Educate employees more about ...

Very helpful

What do you like best? This has encouraged patients to leave reviews and given us a greater online presence. Our reviews have already tripled! What do you dislike? We have had issues receiving reports and we can't respond directly through Yelp. What business problems are you solving with the product? What benefits have you realized? It is increasing our SEO and giving us greater insight to patients' experience.

Accurate, in the moment results!!

What do you like best? I am able to capture results in the moment for my customers. Gives me a chance to understand my clients. What do you dislike? Theres is really nothing to dislike..... What business problems are you solving with the product? What benefits have you realized? Birdeye has been able to help boost my business reputation. Customers use reviews to choose where they will invest their money.

The launch was a little bumpy, but then it was smooth sailing

What do you like best? We were not getting reviews for one of the locations due to the limited people that used Gmail. This turned around immediately and we get reviews that so far have been spectacular. What do you dislike? On the set up the location has to be verified and that any change required is followed thru on. Our reviews initially went to a competitor in Phoenix with a similar name. Recommendations to others considering the product If you have multiple locations, test it ...

Helping boost our company reviews

What do you like best? Always speak with a knowledgeable person. What do you dislike? Some short delays in response to issues not resolved over the phone, but overall just fine What business problems are you solving with the product? What benefits have you realized? Receiving feedback from our customers at a much higher rate.

Awesome Platform

What do you like best? The platform is super easy for our customers to use. Since switching from a competitor to BirdEye our review response has increased 5x what it was! What do you dislike? Nothing so far!. I’ve been happy with my experience. Recommendations to others considering the product Take the time to set up your profile thoroughly. What business problems are you solving with the product? What benefits have you realized? Getting online reviews.

Great Service offered

What do you like best? I like the fact that Bird Eye is so easy for our customers to use. It also provides an easy to operate platform and dashboard for our business to navigate through. The customer service is excellent as well. Whenever we have had an issue the problem gets corrected in a timely fashion. It is very easy to set up a new business account. What do you dislike? There are many changes that occur in the platform and that is great and all, but we are not aware of any ...

Awesome Customer Service

What do you like best? We love that birdeye is able to measure all reviews and pump out a score for us to look at. We now live and die by the NPS score. A low NPS means we have issues. What do you dislike? We wish there were programmable reports, for example each month send out an NPS report automatically. We also wish the reporting was easier. Recommendations to others considering the product It's definitely the top-dog out there. What business problems are you solving with the ...

Really love BirdEye

What do you like best? Automation of the survey process, ("set it and forget it", easy to use interface & hands-on representative that has been with us for each step, continually training and answering questions. What do you dislike? The separation of locations makes it hard to find individual contacts, but was told this is being fixed in the next update. Other than that, we have no complaints. Recommendations to others considering the product It's a really easy, user-friendly ...