BirdEye Reviews in September 2026: User Ratings, Pros & Cons

BirdEye has been the single greatest review generation tool we have ever invested in.

What do you like best? It just works. Take time to set it up well (your rep will help with this extensively) and once it is to your liking you can leave it to just do what it says it will. Generate mountains of positive reviews, and provide a means of receiving negative feedback to address problems as they arrive. What do you dislike? I would like more reporting for idiots. My team needs things at a 5th grade level and at times your reporting is phenomenal, but you need to already ...

Very informative information; I utilize the submitted responses to educate my staff.

What do you like best? I like that it interfaces with my email so it is easy to stay up to date with the reviews. What do you dislike? At this time, I cannot think of anything; very simple process. Recommendations to others considering the product: I would like to say that it is a great learning tool for staff and myself. I am able to reach out to unsatisfied customers to attempt to meet their needs. What problems are you solving with the product? What benefits have you ...

Works well for our direct Sales Company

What do you like best? The level of reporting all the way down to the Sales Professional level is great, and the support staff is very helpful. What do you dislike? When you create a ticket of a review, you have to go back into the ticketing window and assign it. I wish that you could do both at the same time. What problems are you solving with the product? What benefits have you realized? We are trying to increase our review count as well as see customer service issues ...

Easy and convenient way to get reviews!

What do you like best? I really like that BirdEye sends the notification requesting a review to our tenants. This takes the stress away from us having to remember. Getting the notification from BirdEye that I received another review is my favorite email to receive! What do you dislike? I think the only downside to BirdEye is that the review request doesn't go out to the customer immediately after they've rented with us. Recommendations to others considering the product: None. ...

Very user friendly

What do you like best? Very user friendly. Helps navigate to find positive feedback. What do you dislike? I haven't had any issues. We send residents through birdeye and have not heard back any negative responses. Recommendations to others considering the product: Great way to get feedback and improve business. What problems are you solving with the product? What benefits have you realized? Able to see what needs to be addressed before the problem gets to much.

5 STAR Review!

What do you like best? Our brand is fast-paced and growing fast. We just opened our 136th and 137th locations this morning and are excited to be working with Rob and the team at BirdEye! They are quick to respond and easy to work with. What I like best about working with them is how flexible they are to my sometimes strange requests. What do you dislike? There isn't anything that I dislike about BirdEye. What problems are you solving with the product? What benefits have you ...

Dramatic improvement in reviews!

What do you like best? I definitely like the portal and being able to see everything in one place What do you dislike? I don't like the changes that were made to the filters Recommendations to others considering the product: Using Birdeye we have watched our reviews on Google go from a 1.6 when we started in February 2019 to hitting a 4.0 last week (Nov 2019). Our CEO is ecstatic and happy with the increase. The improved reviews have helped us better retain customers, and ...

Must have platform

What do you like best? We are now able to identify problems and opportunities in a timely manner thanks to Birdeye and the surveys campaigns. Our customers have a direct way to submit their feedback and we can quickly ask them for a review. The new 2.0 version is really a game-changer, it’s really easy to use and intuitive. What do you dislike? I would like to see a report per campaign. Recommendations to others considering the product: Have a clear understanding of what the ...

Love this!

What do you like best? We have 60 different properties and each of those have at least 3-4 marketing channels. Having birdeye has really streamlined being able to get back to customers reviews quickly and also offers some possible automation option. Our managers struggled with getting reviews but with birdeye sending out the requests automatically, it has taken a huge burden off our team. What do you dislike? Some times our connection to our marketing channels in birdeye stops ...

Very safe software.

What do you like best? BirdEye makes testing our products unbelievably convenient for our clients. We can send a link via text or email, so that our customers can write a review quickly and easily. For our staff and our customers, this is convenient. It's also very easy to use. What do you dislike? So far, I have seen no downsides and for several months we used BirdEye. Recommendations to others considering the product: Please use BirdEye firmly. It is extremely convenient ...